The Self-service Kiosk – The Backbone of the Micro Market concept

There’s a new trend developing in offices and it might be considered an inevitable result of the increased demand on an employee’s time and the expectation of high productivity levels, ensuring deliverables are completed in a timely manner and to a preset standard. This new development is not ominous in any way, but actually quite practical. It’s what is termed as a micro market.

A search of the word may result in an economics-based definition, but the micro markets that continue to crop up in various work spaces can be described as a convenience store at the office, one that provides lunch, snacks and drinks that employees can purchase. What makes micro markets so unique, is not only the convenience of an accessible and often healthy lunch option, but the fact that they utilize a self-service model – one that relies on an ‘honor system’ where employees are expected to pay for their purchases with cash, credit or even via their cell phone.
It can be argued that the key element that makes the self-service option possible, thereby adding to the effectiveness of the concept, is the self-service kiosk that is required to take payments. Unlike the traditional vending machine, the kiosk must allow the user to scan or input items as well as pay for them. There are some kiosks that even allow the input of coupon codes at the time of purchase.

Just as important as choosing the right layout of the micro market to suit the space available is the choice of a kiosk which will be unmanned but must still be capable of handling multiple transactions as well as track and record data to provide accurate inventory and revenue reports . The design of the kiosk is similar to those found in other industries, but they must also have the following components:

 

 

• Cash acceptors , debit and credit card readers to facilitate various payment options including cash (bills and/or coins), credit and debit cards
• Card dispensers and issuers that can provide company-sponsored membership cards. These are usually used as loyalty cards where employees can accumulate points and is an incentive for them to make healthy choices

 

• Low end thermal printer to provide receipts to users.
Some optional components can also be used to provide added services including:
• A Keyboard and trackball – kiosks can be a great tool for

administering surveys or providing general information
• A secondary overhead monitor can be used for advertisements,

marketing, or for user instructions.
• Scanner – for coupons or promotions.
Micro Market self-service kiosks should also be durable and vandal resistant, especially if placed in a high traffic area/office. Slabb has been providing kiosks to several micro market solution providers for the past four years; with over 2500 kiosks in the field we use the feedback we receive to provide the most suitable options for our clients. We primarily utilize our Slabb X6 or C7E kiosk models (see below) because of their durability, and customize them to customer specifications. Both models provide a user-friendly platform and are ideal for high usage sites.

 

Slabb X6 - note the optional overhead screen

Slabb X6 – note the optional overhead screen

 

 

Slabb's C7E Kiosk

Slabb’s C7E Kiosk