We’ve featured a few articles in the past reviewing the often repeated fear that machines/robots/kiosks/insert any technologically advanced inanimate object will eventually take the jobs that are traditionally done by humans.
In our blog titled, Will Self-Service Kiosks Eventually Replace Humans?, we agreed with Martin Smith, Professor of Robotics at University of Middlesex, who aptly stated in an article by Rhiannon Williams, “Though many fear their jobs will be taken over by machines, it is more likely that robots will be used as assistants, and the future workforce could have the benefit of avoiding hazardous and repetitive tasks rather than suffer mass redundancies.”
But given recent developments in the news, we’re now left to wonder whether the inhuman element of say, a kiosk or robot, might actually prove beneficial. There are just some circumstances where emotion/personal beliefs should be set aside to provide the consumer what is their right by law. After all, a kiosk can’t ‘boycott’ providing a service because it doesn’t think it is morally right. Actually a kiosk might just be the solution we need to prevent personal convictions being subjected on a customer.
We once did a project for a County known for its inordinate number of weddings. Not surprisingly, they needed a solution that would provide a more efficient way to handle the numerous requests for certified copies of marriage certificates. We provided them with a kiosk that could do this, eliminating the need for their customers to engage county personnel for this repetitive task. The service has become so efficient that they recently installed several additional kiosks.
Just imagine if this could be done for other services, including marriage licenses. If so, we may not have had many of the discussions that have been taking place recently, with people on either side of the issue, as kiosks can be customized to ensure compliance to the law.