We were really excited about our recent project with the Arkansas Department of Community Correction. We submitted our bid along with four other companies and went on to manufacture, deliver, and install customized kiosks to forty one (41) offices of the State’s Department of Community Correction. The interactive, self-service kiosks are now located at probation offices throughout the state and utilized by selected minimum risk clients to check in with their probation officers at stipulated times throughout their supervision.
We based the kiosks on our X6 model, which was customized to include a laser printer, a Topaz signature pad and a fingerprint reader and card reader. It’s important to note that we pride ourselves on working with partners with our vision of high quality and so we partnered with Marquis Software to provide the specialized interface which would facilitate payments to the Information Network of Arkansas (INA) as well as the software which would enable the recognition of the user’s fingerprint and capture their signature and photo. We also enlisted the services of (An On-Site Retail Services Company) ARS Services, our kiosk and digital signage support partner for the last three years. They provide logistics, deployment, implementation and installation, maintenance and repair as well as phone support to our clients, and reverse logistics (unit removal and warehouse restocking) to assist us in managing our inventory.
Our President, Peter te Lintel was truly elated when we received confirmation that we were awarded the contract from the State. He indicated that, “Having provided similar kiosks for courthouses, sheriff’s offices and Departments of Correction in other states, we knew that we could successfully design and deliver the product the State of Arkansas needed. As with every project, strong relationships and the trust they bring are incredibly important. Arkansas had a software partner in Marquis and Slabb had an install partner in ARS; mutual trust allowed the four of us to focus on our individual expertise and go from discussion to deployment in 3 weeks!”
Shrikant Mandapaty, Project and Enterprise Program Management Administrator at the Arkansas Department of Community Correction expressed his satisfaction with the outcome of the project. “We had very tight deadlines for the implementation of this project, but we wanted to ensure that we had a cost effective, appropriate solution, both in terms of hardware and software, to ensure that the kiosks could be effectively deployed and utilized.” He added, “With Slabb’s past experience in this area, their reputation for short lead times and their partnership with a software company the Department has worked with for the past 13 years, they understood our requirements and were able to deliver a high quality product within the timeframe we needed them. “
It was truly a team effort and made us realize just how important our partnerships are. I started thinking about what elements make our partnerships so successful… Maybe a good topic to write about for our next blog entry.