Category Archives: Custom Kiosks

Internet Kiosks, Public Kiosks and Custom Kiosks: selfservice and information kiosk industry relevant blogs

Our Year of Kiosks 2016

2017 has started off with such a blast, that again, we’ve found ourselves late with our traditional Our Year of Kiosks blog for yet another year. But I promise it is with good reason and you’ll see the recap in Our Year in Kiosks 2017 blog, when that time comes. (*wink, wink)

OEM site - usakiosks.com

OEM site – usakiosks.com

Last year also started off in a similar vein, with the launch of another kind – our site dedicated to showcasing our OEM solutions – usakiosks.com. The site was launched in January and features some of our customized kiosk units that were designed for clients in various industries including automated retail solutions, self-checkout solutions, healthcare solutions, locker systems and much more. The creation of the site was in response to a new industry trend which has seen an increase of automated vending kiosks used as engagement touchpoints that either complement a company’s physical locations or completely replaces them. It is a relatively new niche in the kiosk market space that doesn’t necessarily replace the traditional kiosk but offers a blend of both kiosk and vending machine components, resulting in larger, multi-functional units for businesses/industries that require such self-service solutions.

X11 - Medical Self-service and Payment Kiosk

X11 – Medical Self-service and Payment Kiosk

One of our OEM solutions was also showcased at one of the largest healthcare tradeshows – HIMSS. The event was held in our own backyard – Las Vegas and brought together more than 40,000 healthcare industry professionals to learn about and discuss health IT issues and view innovative solutions designed to transform healthcare. It was our first time exhibiting at the event and we were happy to share the experience with our partners Crane Payment Innovations (CPI), Patientway and CityBase. We were also excited to introduce a first-of-its-kind medical self-service and payment kiosk, the X11. This kiosk allows patients to register/check in for appointments as well as submit co-payments or pay for medical visits, all at one machine. It is a move away from the norm of a healthcare kiosk that only provides self-check in services.

 

IngenicoThe provision of easy-to-use, convenient payment facilities, seemed to be one of our themes for the year, as we became a member of Ingenico Group’s Unattended Partner Program, allowing us to offer our customers EMV-enabled unattended payment devices. The demand for EMV-enabled devices has and continues to increase as the deadline to ensure EMV compliant payment systems was October, 2015, making operators and businesses liable for fraudulent activity after that date. The Program was designed to facilitate integration among partners allowing them to offer turnkey unattended solutions for a wide variety of uses with secure EMV and NFC payment acceptance built in. It is a great ‘fit’ for our company as it provides unparalleled support, by making in-house engineering and support personnel available to our customers, while allowing us to offer our clients the latest payment methods, including Apple Pay and Android Pay.

Many of the initiatives we introduced throughout the year were all in an effort to provide a wide range of options and services to our clients. These initiatives could only be supported by dedicated and experienced staff and we realized with our growing client base that we also needed to expand our team. We were happy to welcome Rick Kobal and Ron Graves to the SlabbKiosks family.

Rick worked with one of the largest component suppliers for the industry for the past five years before joining SlabbKiosks and acquired an in-depth understanding of the industry’s dynamics Presentation1including changes in end user requirements that have inevitably propelled hardware development. He has and continues to prove to be a great asset to the sales team.

Ron has extensive sales experience, gained from working in this field for the past fifteen (15) years. He is also no stranger to the kiosk industry, having spent five (5) years working with Fortune 500 clients, as well as, local, state, and federal government agencies to assess, deploy and manage their various kiosk projects. This provided him with in-depth knowledge of technological advances and new trends within the industry and has made his move to SlabbKiosks a natural fit.

It was not a bad way to end the year and judging from how this year is starting, we’re looking forward to letting you know about many other milestones in the SlabbKiosks journey.

Judicial Efficiency through the use of self-service kiosks

Our client, Minnesota’s largest trial court, was looking for replacement kiosks to be used as a part of their Public Defender Eligibility program. Here’s how we assisted…

Download the pdf: Judicial efficiency with self-service kiosks

SlabbKiosks Today

We wrote a blog about two years ago, giving a brief history about our company and some of the kiosk models we offer. Unbelievably, a lot has changed in just two years. We have re-branded (not too far from our original name), to SlabbKiosks and have since expanded our product line. Just these few changes made me realize that maybe it’s time we updated the blog to provide some more current information.

Some of our newer models

Since starting off as an internet-based kiosk retailer in 2002, we have continuously worked to offer the most effective hardware manufacturing and kiosk installation service in the market. We can now proudly say that after more than a decade, we are currently represented in six continents. We’ve worked with many clients in various industries including the government sectors, national universities and colleges, famous casinos, leading financial institutions and healthcare providers with a successful track record that guarantees the satisfaction of our corporate customers as well as the end users of our products. In a nutshell, it’s hard to believe, but we have achieved, 20 years of kiosk manufacturing for 1000s of clients in over 150 countries in 6 continents across 22 industries…

Here’s how it all adds up. Since getting into the kiosk industry, our company has continuously looked for ways to enhance our products and services, by offering the latest in technological advancements. We use high-quality components and create designs that are functional, attractive and that facilitate quick and efficient maintenance. Our production facilities allow us to provide highly customized, ADA-compliant kiosks within a 4-6-week lead time, one of the shortest lead times in the industry.

from website

Our kiosk line includes a variety of kiosk designs, interactive digital signage options and through our recently launched brand, USAkiosks – OEM kiosk solutions. Customers can choose from our extensive line of kiosk models and have them customized to suit their needs. Our models consist of:
• Freestanding
– C Series
– X Series
• Interactive Signage
• Outdoor
• Wall Mount
• Countertop

We offer our clients:
• Free quotes and renderings
• A choice of high quality, well-designed standard kiosk models or highly customized OEM units
• A collaborative consultation process that seamlessly takes clients from planning to production
• Dedicated production lines that facilitate mass customization
• No engineering charges
• Competitive pricing
• One of the shortest lead times in the industry
• On time delivery of fully operational units at client’s location of choice
• Experienced and responsive staff with over 40 years of combined experience in self-service.

Intrigued? Learn more at www.slabbkiosk.com.

A Few ABC’s of OEM Kiosks

“If you want to be truly successful invest in yourself to get the knowledge you need to find your unique factor. When you find it and focus on it and persevere your success will blossom.” Sydney Madwed.

 

I think the same can be said for business success as well – every organization should find their ‘unique factor’, focus on it and nurture it, in order to be successful. We’ve seen this work time and time again. Apple, Facebook, Amazon and so many more other successful companies. The common thread with them all is that each have a unique business proposition that they continue to improve on daily.

 

The same can apply to the kiosk industry. There is still definitely a need for standard models, but the success for businesses that utilize kiosks, is in how it is customized. It is an important factor to ensure that the kiosk not only achieves the goals of the business, but also the needs of the customers/end users of the kiosk. It’s one of the reasons that the industry is seeing a chage or a ‘merging’, so to speak, of the traditional kiosk with the traditional vending machine, resulting in unique units or what the industry terms as OEM kiosk solutions.

 

A recent article on KioskMarketplace.com, titled Vending kiosks: the latest trends cited “new kiosks [that] are offering products that range from cars to cannabis”. It’s considered new because many of these products were never sold via machines. This means that the kiosks being created to facilitate self-service sales must be uniquely designed to accommodate these products while ensuring that the kiosks can be easily used by consumers.

 

Self-Checkout OEM Kiosk

Self-Checkout OEM Kiosk

OEM or custom solution kiosks allow organizations to get a kiosk that is built to suit their specific requirements as opposed to a standard kiosk that is reconfigured as best as possible to perform specific functions. Because these designs are unique they often cost more than a standard kiosk. Despite this, many organizations choose to purchase custom solutions, because it ensures that it accommodates or delivers a specific product or service in a more convenient way. Most would agree that the unit ultimately pays for itself, as end users now have a self-service option to purchase products they never could via this means, before. It enhances their service experience, resulting in increased use of the unit.

 

Automated Vending Kiosk

Automated Vending Kiosk

We continue to see a few of these OEM units in the retail industry, so that traditional brick-and-mortar stores or online retailers can extend their physical presence at locations where a physical store might not have been feasible or cost effective such as at indoor shopping malls, airports and many other high-traffic locations. The accessibility of the units, coupled with the growing trend of customers embracing self-service technology, make these units a great alternative for many businesses.

 

ReduceReuseRecycle-Educational-1-220x300

Recycling Kiosk

The retail industry is not the only one adopting this new technology. Many educational facilities use units to provide printing facilities for students, or administrative management services coupled with wayfinding applications, allowing for a multi-purpose unit. The healthcare industry also uses wayfinding units that may also provide check in or registration services.

 

 

The beauty of these units is that they can be customized to provide locker systems or be placed outdoors, or for payment, printing or self-checkout services. They also incorporate many of the new technologies including EMV capabilities and biometric verification including fingerprint scans and signatures. The units allow businesses to use customized software or applications to provide precise functionality along with the appropriate components that ultimately will determine the size and dimensions of the kiosk. The financial investment and time taken to create these unique units may be substantial, making it extremely important for businesses to choose the right kiosk provider that is able to work collaboratively with them from concept to creation.

Our Year of Kiosks 2015

“The present defines the future. The future builds on the foundation of the past.”Lailah Gifty Akita

 
Already this year is promising to unfold just as fast as last year. It’s almost the end of January and due to the feverish pace that has already begun, we’re late with our traditional “Year of Kiosks” blog which is usually our first blog at the beginning of the year.
It’s something we started doing because we believe it’s always good to pause from our busy schedules, take a deep breath and review what we have done – what was done well and the things we could have done differently, all in an effort to learn and move forward, doing things even better than before. Successes also act as a motivator and keep us striving for even bigger and better achievements and 2015 was a good year for SlabbKiosks.

 
Making the Change

Avanti Markets Banner

 

That statement in itself, highlights one of the major changes that took place for our company and depicts the very essence of looking back, reviewing, adjusting and moving forward. It is one of the reasons we chose to make the change from Slabb to SlabbKiosks. Despite already having the name recognition as Slabb, we decided that SlabbKiosks better defined our brand and product offering while ensuring that we continued to benefit from the Slabb name which had become well-known in the kiosk industry.

 

SlabbKiosks Logo

The new SlabbKiosks logo

The change included a new website and a new logo which both incorporate our new brand colors – grey, green and blue and depicts three cubes which represent the three factors that are crucial for any successful kiosk deployment – hardware, software and implementation/post production.

 
Even though change is usually hard, we believe our rebrand was well received and certainly didn’t affect the number of projects we had for the year. Many of these are still being rolled out, due to the vast volumes involved and we hope to share more about them upon their completion later on this year. But here are two that we were happy to be a part of.

 
TriMas Corporation’s Employee Benefits Kiosks
We provided kiosks for the TriMas Corporation which is headquartered in Bloomfield Hills, Michigan and employs approximately 4,000 employees at more than 50 facilities in 16 countries. It was no surprise then, that they were seeking an effective solution for their Benefits program, particularly for their employees with limited kiosk access.

 

TriMas Corp's Employee Center

TriMas Corp’s Employee Health & Wellness Resource Center

The six (6) customized X7 kiosks are used to provide online health management programs along with other employee services with two additional units which will also be included as part of their Employee Health and Wellness Resource Center. The kiosks allow employees to make benefit elections and view important benefit documents, review online health plan resources, including claims and Explanation of Benefits documents, compare medical plan and prescription drugs costs and look up participating providers, as well as many other human resource services.

 

Education Service Center, Region 20
We provided six (6) customized kiosks for the Education Service Center, Region 20, a non-regulatory agency with a collaborative and supportive relationship with the school districts that provides the learning community with high quality, cost effective products and services. The Center is one of 20 regional education service agencies within Texas which assist school districts in improving student performance and increasing the efficiency and effectiveness of school operations.

 

Kiosks at ESC20

Kiosks at ESC20

The Center was looking for a solution that would offer their clients online access, but one which would provide a more efficient, faster way for workshop participants to review emails and register. The kiosks provide a more effective alternative to the computers which were used in the past, because they don’t encourage longer usage times. It means that there are now fewer clients missing important information provided in class sessions and increase in the overall number of clients being served.

 

OEM Solutions

Automated Vending Kiosk

Automated Vending Kiosk

We also expanded our product line to provide a more extensive range of OEM solutions in cluding automated retail. Some of our projects included Automated Vending Kiosks for an online hair and skin care retail business to extend their reach by providing physical retail touchpoints. The kiosks were outfitted with a customized touchscreen interface allowing users to select the products they wish to purchase, just as they would online. A merchandise window was also included to provide an attractive display of the products. The units will be available at high-traffic indoor shopping malls.

 

Locker Unit

Locker Unit

We designed a customized locker unit for a medical center to better manage the use of the center’s vehicle fleet. The kiosks will be able to scan IDs, track mileage and other maintenance requirements. These will be used as prompts to open the individual lockers and will be accessed by employees that operate the company vehicles.

 

There are many more customized units we have and continue to design. We can’t review every project, but we definitely kept busy with the many we had for the year. This year is proving to be no different, as we have already hit the proverbially ‘ground’ running, starting with the launch of our OEM Solutions website, something we think is important to showcase as we continue to expand our product line.

 
This is only the beginning…Literally and figuratively…So make sure the laces on your sneakers are tied, as we have, and join us for a year that we’re sure will keep us moving sometimes at a jog and sometimes at a sprint, but steadily forward. Look out for the great things in store, all of which we will be happy to review with you again this time next year.

Kiosks and Parole

Mike Masone - Sales Director at SlabbKiosks

Mike Masone – Sales Director at SlabbKiosks

This was originally posted on LinkedIn by our Sales Director, Mike Masone.

Here is a great read from New Republic – The Worrying Rise of Automated Parole

I spoke at length with the Michael Thomsen about kiosks in general and specifically kiosks in the post-release environment.

Regardless of whichever side of the issue you fall don’t miss these takeaways:

  1. Don’t be afraid to go it alone – Self or state managed kiosks cost about 1/4 as much as vendor managed kiosks. That number is a bit of an oversimplification as there are lots of moving pieces however cost savings are substantial and our kiosks for the Arkansas were significantly less than $7000 as were all of the submitted bids from other vendors.
Arkansas Department of Corrections kiosks

Arkansas Department of Corrections kiosks

2. Get the right people involved – Arkansas also had the advantage of a great relationship with their existing Offender Management Systems provider Marquis Software. Marquis was critical during the bid process and continues to be during the implementation process. Not every state will have this advantage. We pride ourselves on helping organizations leverage existing assets and relationships not fight against them.

3. No job is too important for a kiosk – Cupcake kiosks are cute, and check-in kiosks are handy but neither is critical to people’s freedom or way of life. Of course there have been bumps in the road and there are more obstacles to overcome with offender management kiosks. However, the fact remains that whatever the task is, a well designed and executed kiosk implementation will provide services in a quantity and quality not possible with any other method. I’m proud to be part of the solution.

Give it a read and sound off in the comments, I’m interested to hear where we fall on this issue collectively.

How Kiosks Make Our Daily Lives Easier – Part 2

In our last blog post How Kiosks Make Our Daily Lives Easier – Part 1, we looked at some of the benefits of self-service kiosks, particularly:

  • Information Kiosks
  • Human Resource Kiosks
  • Retail Kiosks
  • Self-service Check In and Checkout Kiosks

Today, we will review some of the benefits of Printing Kiosks and Financial Kiosks.

Printing Kiosks
A printing kiosk is a self-service kiosk that is used with the sole purpose of receiving a printed product such as tickets, contracts or coupons. These kiosks are widely used in the travel industry as they can allow travelers to:

  • Purchase and print tickets or boarding passes
  • Find and print directions and/or coupons to tourist attractions
  • Print guides or information about activities and amenities for their vacation resorts
Kiosk Tax Office at an Airport

Kiosk Tax Office at an Airport

Another type of printing kiosk, that is not as well known, but often also used in the travel industry and elsewhere, is the contract kiosk. Contract kiosks are a great way to offer last minute travelers travel insurance. The units allow them to purchase and print insurance contracts right at the kiosk. These kiosks can also be used elsewhere including malls and other retail locations. Contract kiosks have also been provided as an option for the filing of taxes, and as with the insurance kiosks, can be found at several locations, including airports.

However, beyond the travel industry, self-service technology is being used as a convenient alternative for patrons and fans to purchase tickets to sporting events, concerts or the movies. They not only eliminate the need to stand in long lines, especially for popular events, but lower staffing and training costs for venue owners who may sometimes find it difficult to find staff for evening shifts. Ticketing kiosks, provide a useful crowd management strategy by creating multiple points of purchase.

X2 Coupon Kiosk

X2 Coupon Kiosk

Coupon kiosks provide a great way to reward loyal customers. They can be used solely to provide coupons or be customized as a loyalty kiosk providing loyalty card issuing and redemption services along with coupons. This allows operators to provide personalized coupons based on the cardholders’ shopping history. The coupons usually expire on the issue date which is an additional incentive to redeem them the same day. It’s a great way to provide savings for customers and encourage additional and future purchases.

Financial Kiosks

Financial Kiosks are probably the most widely used type of kiosk that enables the completion of transactions traditionally offered by financial institutions. These kiosk can be used to provide the following services:

  • Prepaid Credit/Debit Card Kiosks
  • Check Deposit Kiosks
  • Loan Kiosks
  • Bill Payment Kiosks
  • Donation Kiosks

Prepaid Credit/Debit Card Kiosks allow customers to purchase and activate debit or credit cards as well as add or top up funds on the card. It not only offers users an alternative to cash, but it provides a way for them to easily manage their funds, without the fear of overspending.

Transaction Kiosks typically provide banking services such as bill payment, check deposits, and loans.

Transaction 1Bill Payment Kiosks, as with most financial kiosks, allow any prominent service-based corporation such as banks, cable companies and even retail outlets to provide additional services to their clientele. Customers can pay their utility bills while shopping without standing in line and appreciate this fast and convenient method of making payments.  A bill payment kiosk can improve business through increased efficiency and overall customer satisfaction.

Payday Loan Kiosks provide an automated, self-service option for processing loans, providing a convenient, quick and efficient way for users to access cash advances.

Check Deposit Kiosks allow users to deposit checks without the assistance of a teller or customer representative. It is convenient way to avoid the long lines at the bank.

Transaction kiosks are a great way to add value and enhance customer service while increasing revenue.

Donation Kiosk

Donation Kiosk

Donation Kiosks, also known as giving kiosks or charity kiosks, allow members of a church or group or the general public to donate or contribute to their communities or charitable causes. Some organizations also use the kiosks to enroll members, provide information about community events or sell merchandise including books, CDs and DVDs, t-shirts, etc.  A recent article, Churches Gain Attendees, Money When Internet Is A Sanctuary looked at the way Impact Church of Atlanta uses technology, including kiosks, to encourage donations to and participation at the church.

 

There are many benefits to implementing Printing or Financial kiosks to a business, as they provide:

  • Secure online access
  • An enhanced customer service experience including decreased waiting time and shorter lines
  • An effective advertising platform
  • Value-added services
  • A positive Return on Investment (ROI) due to the additional source of revenue generated

These are just a few of the benefits. We will conclude Part 3 of this blog with a look at some of the services that can be provided by Government Kiosks, Advertising kiosks and Interactive Signage.

How Kiosks Make Our Daily Lives Easier – Part 1

Kiosks have been mentioned quite often in the news lately, from Quick Service Restaurants (QSRs) like Panera and McDonalds adopting the technology, to New York City’s conversion of their iconic phone booths to Wi-Fi Kiosks. These are just a few examples, but for a long time, interactive kiosks have been in use or could be found in many places we go to everyday and have been making our lives a lot easier; you just may not have realized.

 

An Information Kiosk providing internet services

An Information Kiosk providing internet services

One of the basic uses of kiosks is to provide information, whether about a company, a service, an event or location. Information kiosks can be used anywhere information needs to be disseminated, but many are used in museums, malls or lobbies. They can also be used to provide internet access or Wi-Fi to patrons or customers. They often take the form of interactive signage that utilize wayfinding applications. (We will discuss wayfinding kiosks in more detail in Part 2 of this blog). A great example is the information kiosks at Frankfurt airport that read boarding passes and direct passengers to where they need to be.

 

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Companies often use information kiosks to communicate with employees. These human resource kiosks, in addition to providing company information, give employees access to administrative forms such as leave requests, employee manuals, insurance information or even internal training sessions. They can also be used to access the company’s intranet. A great example of the use of human resource kiosks can be seen here.

 

The use of kiosks to provide human resource services can also be extended to job applicants as kiosks provide a convenient way to accept job applications. Prospective candidates can enter their information at kiosks placed at the company’s head office or in the case of retail, at the location with the job vacancy.

 
The popularity of kiosks is probably as a direct result of their self-service applications. In a world where time is precious and consumers are more ‘hands on’, many users prefer having the option of conducting business or paying for services via a machine. It is one of the reasons kiosks can be found in many retail locations.

 

A Loyalty Card Kiosk

A Loyalty Card Kiosk

Retail kiosks, which are often confused with Retail Merchandising units which can also be found at malls with novelty items for sale, are manned units and can be considered mini stores. The retail kiosks we are referring to are electronic units that can be used at stores to accept payments, issue gift/loyalty cards or provide a catalog of a store’s inventory, making it easier for customers to peruse available items and request out of stock items or additional models and colors that may be available at other store locations. It eliminates the need for them to drive to other branches, as orders can be delivered to the location of their choice. It also provides a great opportunity to collect customer data via surveys or purchase history to inform future marketing campaigns or offers.

 
These kiosks can also be used to offer additional services including payment of store credit cards or utility bills, sale updates and coupons or a gift registry. It often eliminates the need to have additional staff for these services and are conveniently accessible after store hours. Some of these services can provide operators with additional revenue through transaction/service fees.

 
Many of the retail self-service applications mentioned above, can be used in other industries including hospitality, healthcare, airports and airlines and restaurants. Hotels and airports use kiosks to provide a more efficient way of checking in, allowing travelers to avoid the frustration of long lines.

 

A Patient Registration kiosk

Patient Registration kiosk

Self-service check in has also now been extended to the healthcare industry to assist in patient management. Patients are now allowed to check in on arrival at a doctor’s office or medical facility allowing front desk staff to easily access their information while eliminating the need for excessive paperwork.

 

 

 

A Self-Service Checkout kiosk at a micro market location

A Self-Service Checkout kiosk at a micro market location

Self-service checkout kiosks, as mentioned in our opening paragraph, are also gaining popularity at restaurants. The goal is to make ‘fast’ food even faster by allowing customers to place their orders via a kiosk, ensuring they get exactly what they want on their order, without standing in line. It still remains to be seen if they truly provide a faster service, as orders still have to be fulfilled by servers which still leaves room for human error as well as variations in the speed of service.

 
Self-checkout kiosks are not only used for fast food, but also for food purchases at supermarkets and micro markets. Both allow customers to access goods and scan and pay for them at the kiosk. It eliminates the need to stand in line and in the case of micro markets, provides a healthy, quick lunch option for workers.

 
Kiosks provide many benefits to both the businesses that operate them, as well as to end users. Hence the reason they are so widely used. Some of the benefits of kiosks include:
• An enhanced customer service experience
• They facilitate the collection and management of customer data
• They provide value-added services
• They allow extended service beyond standard store hours
• They almost always provide a positive Return on Investment (ROI)
• They decrease wait times for customers
• They assist in reducing employee hiring and training costs
• They provide a great avenue for product marketing and company branding

 
These are just a few of the benefits of kiosks. We will continue to explore additional services available via kiosks for various industries in Part 2 of this blog.

 

 

Customized Kiosks and Healthcare

World Health Day 2015

World Health Day 2015

The World Health Day is an initiative sponsored by the World Health Organization (WHO) and is celebrated every year on 7 April and observed by all its Member States. It provides an opportunity to encourage global health awareness by focusing on a subject of major importance to global health every year.

 
This year focused on the promotion of food safety. In the past, attention has been placed on various health issues including blood pressure, aging and the effect of urbanization on health. We hope that in the near future, due to the increasing demand to the healthcare systems around the world and the high cost associated with providing treatment that focus may be given to providing a lower costing, more efficient healthcare system.

 
The answer may lie in more effective patient management. According to an article by Pranave Reddy, patient management includes the many logistical challenges face by healthcare providers and institutions on a daily basis such as, time management and record-keeping. Ideally, an effective patient management system would deal with patients from admission to discharge with the goal being to provide the most efficient and effective experience for the patient. It takes into consideration patient registration, the collection and storage of patient information, accurate claims and information exchange. Achieving this is not only beneficial to the patient but the doctors and health establishments providing these services, including more organized and accessible patient records.

 
At SlabbKiosks, we are committed to finding kiosk solutions that can achieve this and have partnered with PatientWay, a Canadian-based software solutions company that specializes in the development of emerging technologies for the healthcare industry. They operate on the premise that a patient’s active involvement in the registration and check-in process can increase patient and staff satisfaction while saving healthcare organizations time and money.

 

 

patientwayTheir solutions include streamlined patient access through web, kiosk and mobile applications using the following:

 

 
• PatientWay PreReg
Patients can schedule appointments and pre-register from their homes using a secure system. It eliminates the need for them to fill out any paperwork upon arrival for their appointment. It works seamlessly with PatientWay’s Reminder product.

 

 
• PatientWay Reminder
The PatientWay reminder system is automatically triggered once an appointment has been scheduled. It sends an automated voicemail, email, or instant message, reminding a patient of their appointment. It eliminates the need for the healthcare provider to make reminder calls and reduces the number of “no shows” which can cost healthcare providers time and money.

 

 

Customized Slabb X6 patient registration kiosk

Customized X6 check-in kiosk

• PatientWay Check-in Kiosk
Patients who are not pre-registered can do this on-site at the check-in kiosk when they arrive for their appointment. It reduces the amount of time patients have to wait, as it provides a quick and easy registration platform eliminating the need to speak with a clerk. The kiosks are multilingual and facilitate card payments, surveys and provide up-to-date patient information.

 

 

Slabb's X10 Wayfinding Kiosk used at a healthcare facility

X10 Wayfinding Kiosk 

• Wayfinding Display
PatientWay’s wayfinding kiosk adds another element to the patient management system by providing hospital and healthcare maps that assist patients in getting to their final destination. The wayfinding displays also provide information about locations outside of the hospital including restaurants, parking and hotels.

 

 

 

These systems provide many benefits for patients, including:
◦ Patient access to information and services 24/7
◦ Decreased wait times
◦ Value added services

 

 

Along with the following benefits for healthcare institutions:
◦ An updated customer database
◦ Customer feedback through online surveys
◦ Reduced staffing costs
◦ A positive Return on Investment (ROI)
◦ The opportunity to provide relevant information to patients via the wayfinding kiosk or an optional overhead screen on the check-in kiosk

 

 

For more information on PatientWay’s solutions, visit www.patientway.com and for information on our healthcare solutions click here.

 

 

We’ve added three kiosks to our product line

We recently announced the launch of three new kiosk models – the X6A, the X2S and the X4T. But the names don’t do them justice. Take a look at these new models below. As with all our other kiosks they are vandal-resistant, ADA compliant, UL certified and CE compliant.

 

 

 

The X6A

The X6A

The X6A though sleek, rugged and vandal-resistance, as is the norm with all Slabb kiosks, is unlike any of Slabb’s other models. Ideal for self-check in, its design is versatile and can easily fit at any location due to its compact size. The kiosk comes with a 19” LCD display with touchscreen, credit card reader, barcode scanner, laser printer (b4600) and thermal receipt printer. The design also ensures wheelchair accessibility.

 

 

 

 

The Slabb X2S

The Slabb X2S

The X2S is a desktop model with a 15” LCD with Sound Acoustic Wave (SAW) touchscreen. Some of the components include a swipe card reader, barcode scanner, stereo speakers and an active cooling system. Optional components include a small printer, headphones, microphone and webcam if needed. Due to its compact size, it is an ideal choice when space is at a premium.

 

 

 

 

 

The new X4T

The new X4T

The X4T is a mounted version of one of Slabb’s more popular wall mount interactive digital signage models. Like the Q5, the X4T is rugged, robust and vandal-proof and available in any color with standard HD resolution and no external wiring. It comes with a 42” horizontal LCD screen display with or without a touch screen.

 

 

 

 

 

To find out more about these kiosk models or about any model in Slabb’s product line, visit our website www.slabbkiosks.com or contact us at 702-730-1110. One of our Product Specialists would be happy to assist.

 

 

 

The Top Ten Things You Need to Know about Slabb’s Kiosks

MockDataSheet4 - 2_0001Here are the most important things you need to know about Slabb’s Kiosks:

 

1. Does Slabb make any, really any, kind of customized kiosk, without any design costs within four to six weeks?

 

Yes! We certainly do!

 
2. How much does a kiosk cost?

 

Slabb’s kiosk models are some of the most affordable kiosks in the industry. Our kiosks are customized to suit users’ needs with prices for our basic interactive kiosks starting from US$1,800. Slabb also has low cost models and offers used kiosks for purchase at a discounted price as well as leasing options.

 

3. Is customized software provided?

 

Yes, we can provide customized software as well as “out-of-box” software. We can meet any software requirements that are requested when an order is placed. We are able to do this because we work with various software providers that specialize in industry-specific software solutions, including SurferQuest for self-check in solutions; Marquis Software, Cashless Systems, Inc. and Genesis Technology for corrections software and PatientWay for healthcare software solutions.

 

4. Does the client own the software after the kiosk is delivered?

 

a. Some applications require yearly licenses, others require a “one off” license.

 
b. Most of the software solutions that are based on framework software, like SiteKiosk, is owned by the client once the kiosk is installed and delivered.

 

5. Do the kiosks come with a warranty?

 

Every Slabb kiosk includes a one year warranty that covers the replacement of defective parts within the kiosk.

 

6. What service and maintenance agreements does Slabb offer, if any?

 

a. Slabb offers a standard one year “back-to-depot” warranty. We also have extended warranties available for the second and third year.

 
b. We also offer a service and maintenance contract with various Service Level Agreements (SLAs), including 24 or 48 hour field service. Some of these services include stocking of spare parts.

 

7. Does Slabb provide renderings of kiosks during the order process?

 
Slabb provides specific renderings, that include the client’s logo, the kiosk color requested and the components required. These renderings are submitted to the client for approval prior to the manufacturing of the kiosk.
Renderings are provided free of charge and are included in the Slabb order process.

 

8. Do Slabb’s kiosks integrate with other systems, for example Point of Sale (POS) systems or databases – information which would be needed at the kiosk?

 

Yes, through our software partners we can integrate the kiosk software to existing POS systems and databases.

 

9. Do Slabb’s kiosks have the ability to track/provide user information?

 

Yes, we provide applications which can do this.

 

10. What is the lead time from order placement to delivery for Slabb’s kiosks?

 

Slabb guarantees one of the shortest lead times in the industry. Our kiosks are ready in four weeks and are delivered directly and installed on site.

 

One of our sales consultants would be happy to assist you. Or simply visit our website to get a FREE quote:  http://www.slabbkiosks.com/contact_us.php

 

 

Learn about Slabb, Inc. – Kiosk Manufacturer & Distributor

Even though we started off in the kiosk business in 2002, I thought I would take this opportunity to reintroduce our company. We have recently gain new followers on our various social media platforms, as well as great interest from those interested in a kiosk solution for their business, for them and to our loyal customers who may not know our full history…Here’s a snippet of what we offer.

 

 
Since starting off as an internet-based kiosk retailer in 2002, we have continuously strived to offer the most effective hardware manufacturing and kiosk installation service on the market. We can now proudly say that after a decade, we are currently represented in six continents by over 50 resellers. We’ve worked with many clients in various industries including the government sectors, national universities and colleges, famous casinos, leading financial institutions and healthcare providers with a successful track record that guarantees the satisfaction of our corporate customers as well as the end users of our products.

 

 
We sell a series of series of kiosks that includes interactive digital signage options along with installation, maintenance and service. Our products are innovative, affordable models including our Freestanding X-Series, Outdoor O-Series, Wallmount X-Series, Desktop X-Series and our range of interactive digital signage options. Here’s a quick glance of some of our more popular models:

 

 
Some of our X series models

Slabb's X5 indoor kiosk model

Slabb’s X5 indoor kiosk model

The X5 – An informational kiosk that is a smart blend of stainless steel, simplicity, elegance and functionality with a rugged design suitable for high traffic areas.

 

 

 

 

 

 

 

 

 

 

 

Slabb X6 Kiosk

Slabb X6 Kiosk

The X6 – A transactional kiosk with an ultra-modern design that despite its high-end kiosk technology is extremely affordable.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Slabb's X3  Wall-Mountable kiosk model

Slabb’s X3 Wall-Mountable kiosk model

The X3 – Is our solution when floor space it at a premium. It is a wall-mount model that can be used in any environment while hosting a multitude of applications.

 

 

 

 

 

 

 

 

 

 

 

 

 

This is just a sample of what we offer. I am sure you  would have noticed the interesting colours. We not only customize your kiosk using specific hardware and software but we also brand them to your liking…Just choose your color and add your logo! We do the rest.

To see our full product line, peruse our website, where you can find all the information you need.

 

 
Our team is composed entirely of specialized professionals that are uniquely qualified in providing kiosk installation as well as related services. They are able to assist companies with consultation, kiosk installation and maintenance, OEM manufacturing, custom kiosk design and hardware leasing programs. We can create customized quotes for any order, providing the perfect solution for any business. You will experience the difference that comes with a professional manufacturer, retailer and kiosk installation business.

Our Year of Kiosks

Every year brings a spate of resolutions, promises and hopes for the twelve months ahead. I think it’s a great opportunity to look back at the year that has passed – the highs, the lows and most importantly the lessons learned. It’s one of the best ways to move forward, learning from past mistakes and setting new goals.

 

 
Here at Slabb, Inc., we’re no different. So I’ve decided that for this blog, I will look back at some of our great moments from 2013 so that we can start out 2014 on a positive note. We’ll focus on four of our major projects for the year:

 

 
Clark County

Customized X6 Clark County Kiosk

Customized X6 Clark County Kiosk

In April, we provided customized kiosks, based on our X6 model that would assist in delivering an essential service to the County’s residents and visitors. The kiosks allow users to request certified copies of marriage certificates, thereby eliminating the need for these customers to engage county personnel for this repetitive task. There have been over 1,000 transactions completed at the kiosk, to date, saving over 350 hours of staff time. Due to the success of this pilot project, the County hopes to have additional kiosks installed that can provide similar services.

 

 

 

 

 

 

 

 

SHRM 2013 with Avanti Markets

Avanti Markets Booth at SHRM 2013

Avanti Markets Booth at SHRM 2013

We continued to work with Avanti Markets, one of the leaders in the micro-market industry, and joined them at the Society for Human Resource Management’s Annual Conference and Exposition, held in Chicago, Illinois in June. Avanti Markets showcased one of several models of its self-checkout, unmanned kiosk systems at the conference, which included our X6 kiosk model. The booth received a lot of traffic at the event, not only because of its promotional wheel that gave participants a chance at winning great prizes, but because of the many HR executives wanting to learn more about the product, as well as those that wanted to share their experiences of having Avanti Market’s micro-market solutions at their own workplace. It was a truly successful event.

 

 

 

 

 

Arkansas Department of Community Corrections

Arkansas Department of Corrections Customized Slabb X6 kiosk

Arkansas Department of Corrections Customized Slabb X6 kiosk

July saw the installation of customized X6 kiosks to forty one (41) offices of the Arkansas Department of Community Corrections. The interactive, self-service kiosks are located at probation offices throughout the state and are being utilized by selected minimum risk clients to check in with their probation officers at stipulated times throughout their supervision. We partnered with Marquis Software on this project to provide the specialized interface which would facilitate payments to the Information Network of Arkansas (INA) as well as the software which would enable the recognition of the user’s fingerprint and capture their signature and photo.

 

 

 

 

 

 

 

 

St. Joseph’s Pilot Project with PatientWay

Customized Slabb X6 patient registration kiosk

Customized Slabb X6 patient registration kiosk

Throughout the year, we continued working with PatientWay ,a provider of emerging technologies for the healthcare system, utilizing our hardware to support their self-registration and way finding solutions. In October, a self-registration kiosk was installed at the heart failure clinic of the St. Joseph’s Ambulatory Care Centre. The kiosk, based on our X6 model, provides a more efficient registration process through an intuitive, check-in process for patients. This has resulted in shorter wait times, not to mention satisfied patients. We look forward to additional projects with PatientWay for 2014.

 

 

 

 

 

 

 

 

 

 

 

IT Solutions

Customized X6 Payment Kiosk

Customized X6 Bill Payment Kiosk

We ended the year on a great note with our reseller based in Mexico, IT Solutions, by providing over 80 customized X6 kiosk units to the corporation that controls the largest television network in Mexico. The software for the units was provided by IT Solutions and will facilitate the receipt of payments from over 3 million subscribers. It is the first such venture in Mexico that will ultimately change the way the cable industry serves its customers. This was the second phase of the project which began with two pilot runs in specific areas of the country over a month long period, the success of which prompted the corporate wide rollout. Additional kiosks will also be deployed this year.

 

 

 

 

 

 

 

 

It’s definitely a wonderful way to start the year and we hope it reflects a trend that will continue throughout 2014. Our positives are only possible because of our great clients and we take this opportunity to thank them for their business and look forward to the new relationships that will be developed in the future. Happy 2014!

Slabb’s Customized Kiosks Help Streamline Arkansas’ Parole Program

Yesterday, Arkansas’ Department of Corrections announced the use of automated kiosks to assist in making the parole process more efficient for some probation and parole officers.

 

Customized Slabb X6 kiosk

Customized Slabb X6 kiosk

 

Signature pad - one of the components of the kiosks

Signature pad – one of the components of the kiosks

 

 

 

 

 

 

 

 

 

 

 

 

 

 

More information about this initiative can be found here.

 

 

 

We would have also posted a blog about this project a few months ago. You can read it here.

Providing Probation Kiosks to the State Of Arkansas

We were really excited about our recent project with the Arkansas Department of Community Correction. We submitted our bid along with four other companies and went on to manufacture, deliver, and install customized kiosks to forty one (41) offices of the State’s Department of Community Correction. The interactive, self-service kiosks are now located at probation offices throughout the state and utilized by selected minimum risk clients to check in with their probation officers at stipulated times throughout their supervision.

 

 

Topaz signature pad - a component of the kiosks for the Arkansas Department of Community Correction

Topaz signature pad – a component of the kiosks for the Arkansas Department of Community Correction

We based the kiosks on our X6 model, which was customized to include a laser printer, a Topaz signature pad and a fingerprint reader and card reader. It’s important to note that we pride ourselves on working with partners with our vision of high quality and so we partnered with Marquis Software to provide the specialized interface which would facilitate payments to the Information Network of Arkansas (INA) as well as the software which would enable the recognition of the user’s fingerprint and capture their signature and photo. We also enlisted the services of (An On-Site Retail Services Company) ARS Services, our kiosk and digital signage support partner for the last three years. They provide logistics, deployment, implementation and installation, maintenance and repair as well as phone support to our clients, and reverse logistics (unit removal and warehouse restocking) to assist us in managing our inventory.
Our President, Peter te Lintel was truly elated when we received confirmation that we were awarded the contract from the State. He indicated that, “Having provided similar kiosks for courthouses, sheriff’s offices and Departments of Correction in other states, we knew that we could successfully design and deliver the product the State of Arkansas needed. As with every project, strong relationships and the trust they bring are incredibly important. Arkansas had a software partner in Marquis and Slabb had an install partner in ARS; mutual trust allowed the four of us to focus on our individual expertise and go from discussion to deployment in 3 weeks!”

 

 

The final product installed at site (Slabb's X6 kiosk)

The final product installed at site (Slabb’s X6 kiosk)

Shrikant Mandapaty, Project and Enterprise Program Management Administrator at the Arkansas Department of Community Correction expressed his satisfaction with the outcome of the project. “We had very tight deadlines for the implementation of this project, but we wanted to ensure that we had a cost effective, appropriate solution, both in terms of hardware and software, to ensure that the kiosks could be effectively deployed and utilized.” He added, “With Slabb’s past experience in this area, their reputation for short lead times and their partnership with a software company the Department has worked with for the past 13 years, they understood our requirements and were able to deliver a high quality product within the timeframe we needed them. “

 

 

It was truly a team effort and made us realize just how important our partnerships are. I started thinking about what elements make our partnerships so successful… Maybe a good topic to write about for our next blog entry.

What is a Kiosk?

Kiosks come in many shapes and sizes and can vary widely depending on their end use. They can be standard – a replica of the same kiosk that is mass-produced, or customized – built to the specifications that a business needs. They can take the form of rugged, industrial grade steel or sleek and fashionable units – all depending on their end use.
Whatever the end result, kiosks tend to have several common features including:
DSCF0274• A cabinet – the shell of the kiosk that holds the CPU, display and other internal elements.
• The Central Processing Unit (CPU) – the computer that runs the software application.
• The Display – the location where the software and user connect. It can be an LCD or plasma screen or monitor.
• Optional components that assist with functionality including the keyboard and trackball, card reader, printer, receiver, etc.
All elements are important to ensure a functional, effective end product. It can be argued that the key to this functionality is the kiosk’s software which can be a standard, ‘off-the-shelf’ solution or customized. It creates the interactive element, enabling the kiosk to perform various functions in a user-friendly format. Software can also provide security, a customized user interface and remote management functions.
Both hardware and software come together to provide a functional kiosk. Companies thinking of deploying kiosks should ensure that the elements of the kiosk match the intended use of the unit. This requires consultation with an experienced kiosk manufacturer that can guide the process and recommend the best hardware and software solutions to suit the business.
Slabb is able to provide our clients with exactly the type of kiosk that their business requires. Our customers can choose from an array of pre-made kiosks and pick the exact skin, finishing and color they desire or they can build a one-of-a-kind kiosk from the ground up by picking exactly the features needed to create a product that is tailor-designed for their individual requirements. We can assist throughout the process from purchase to configuration and maintenance once the kiosks have been installed.
A kiosk can take your company to the next level, allowing your business to stand out from the competition. Contact us today to begin discussing the details of your upcoming project. For more information on Slabb and its entire range of kiosk products, visit www.slabbkiosks.com.

The Importance of High-Quality Components in a Customized Kiosk

A customized kiosk solution allows companies to offer tailor-made kiosks that best meet the needs of their customers. But it’s important to work with kiosk manufacturers, that can ensure quality and reliability by offering the best possible components.

 

Best-in-class kiosk manufacturers offer value-added resellers not only a range of hardware and software components tailored to segments such as retail, ticketing and banking, but also the knowledge to craft a customized turnkey solution, including back-end integration with banks and service providers. Their cost-effective kiosk screens, enclosures, coin-validators, printers, readers and other hardware and software components are mixed and matched, then personalized to specific bill payment applications. Their project management teams offer development solutions including business analysis, Return on Investment (ROI) calculations, field services, implementation, roll-out, financing and leasing. In addition, they address certification and project-specific software approvals that can include the use of XFS, Data Encryption Standard (DES) requirements and local smart-card, chip and PIN legislations, among others.

 

Hardware Considerations

 

Depending on the type of kiosk required, hardware can be as simple as a metal enclosure with a touchscreen monitor and standard PC. More complex kiosks include card readers, printers, telephone handsets, reinforced keyboards and pointing devices, and other specialized peripherals.

 

Best-in-class kiosk hardware components are characterized by speed, high volume, low cost, high quality, full quality control of process and supply chain, available support for all drivers and standard commodities that are easily available and replaced and supported for their lifetimes.

 

Attractive hardware design is important. Customers want an appealing, updated design that attracts users. Slabb provides modernized units — as well as allows customers to choose the colors on both low- and high-production runs — which also helps differentiate us from other manufacturers.

 

In addition, suppliers with the experience of manufacturing thousands of units will provide Value Add Resellers (VARs) with the lowest total cost and fastest return on investment.

 

Great Opportunities

 

 

One of Slabb's ticketing kiosks

One of Slabb’s ticketing kiosks

Slabb, along with our Value Add Resellers implemented both loyalty card and ticketing kiosks with great success. The kiosks were developed based on our customers’ needs, carefully adapted with hardware and software and attractive designs. The highly advanced software solutions further attracts customers because of the friendly user interface and sophisticated server-based kiosk administration capabilities.

 

While both the gift card and ticketing applications are rather new, it is clear that there are great opportunities to become the leading brand in our geographical market, as well as to develop an export version to satisfy growing international interest.
bulk sms price

Show Customers Your Business at its Best

Custom kiosks let your customers experience your hard work in the way it was meant to be seen. As technology continues to evolve it becomes increasingly important to keep pace with the latest innovations in sales and marketing. Slabb’s line of kiosks and software ensure that you’re able to do just that by giving your customers a proper representation of your business through cutting-edge technical products.

 
At Slabb, we provide every client with the ability to present their customers with an exceptional line of pre-made and custom kiosks. Our hardware options let you easily pick from a comprehensive range of standard models or create custom kiosks that are tailor-designed to fulfill your business’ unique needs. You can choose from any of our kiosks lines:

 

 

Slabb's Kiosks

Slabb’s Kiosks

• Freestanding, Wall-Mount and Desktop models (X-Series)
• Outdoor (O-Series)
• Low Cost (C-Series)
• Digital Signage or Wayfinding
We also provide the option of leasing or purchasing second hand units.

 
Once you have chosen the kiosk to suit your business’ needs then you can select the exact colouring, skin and finishing you like most. If one of our many pre-made models doesn’t suit your taste, Slabb can also assist you in creating a custom kiosk from the ground up. Visit our Custom Kiosk Design Studio to learn more or get started in creating your perfect kiosk today.

 
Slabb sells exceptional software that is designed with intuitive user interaction and owner flexibility in mind. Slabb Soft is able to create completely customized software (based on your business’ distinct requirements) or sell ‘out-of-the-box’ solutions that allow users to remotely manage kiosk activity, interface with transactional components, access control and system security, display system status and much more.

 
We are able to handle every aspect of your kiosk purchase, from the initial sale straight through to installation and support. Slabb’s technicians are highly experienced in their trade and promise to make your kiosk set-up experience completely painless. Our business provides essential services including installation, maintenance, custom design, project management, consultation, OEM manufacturing and leasing.

 
In 2002, Slabb’s first incarnation was launched as AffordableKiosks.com — a simple, black and white website that sold our company’s initial line of kiosks. By the beginning of 2005, Slabb had expanded drastically in order to supply its distribution markets with an ever-growing number of kiosk models and software options. Over the years, we have continued to work hard at bringing our clients the premier solutions in pre-made and custom kiosks, along with the operating systems required for optimum performance. Currently, Slabb has over 50 international resellers and a resume that boasts a client list of many globally renowned businesses including U.S. government institutions, casinos, colleges and universities.

 
Let Slabb’s custom kiosks and software options represent your company at its very best. In a fast-moving market you can’t afford to fall behind the competition. Our kiosk and software products ensure that you’re able to stand out in today’s industry and make a real mark.

 
For more information on Slabb and its custom kiosk manufacturing services, visit www.slabbkiosks.com.