Category Archives: Human Resource Kiosks

Our Year of Kiosks 2015

“The present defines the future. The future builds on the foundation of the past.”Lailah Gifty Akita

 
Already this year is promising to unfold just as fast as last year. It’s almost the end of January and due to the feverish pace that has already begun, we’re late with our traditional “Year of Kiosks” blog which is usually our first blog at the beginning of the year.
It’s something we started doing because we believe it’s always good to pause from our busy schedules, take a deep breath and review what we have done – what was done well and the things we could have done differently, all in an effort to learn and move forward, doing things even better than before. Successes also act as a motivator and keep us striving for even bigger and better achievements and 2015 was a good year for SlabbKiosks.

 
Making the Change

Avanti Markets Banner

 

That statement in itself, highlights one of the major changes that took place for our company and depicts the very essence of looking back, reviewing, adjusting and moving forward. It is one of the reasons we chose to make the change from Slabb to SlabbKiosks. Despite already having the name recognition as Slabb, we decided that SlabbKiosks better defined our brand and product offering while ensuring that we continued to benefit from the Slabb name which had become well-known in the kiosk industry.

 

SlabbKiosks Logo

The new SlabbKiosks logo

The change included a new website and a new logo which both incorporate our new brand colors – grey, green and blue and depicts three cubes which represent the three factors that are crucial for any successful kiosk deployment – hardware, software and implementation/post production.

 
Even though change is usually hard, we believe our rebrand was well received and certainly didn’t affect the number of projects we had for the year. Many of these are still being rolled out, due to the vast volumes involved and we hope to share more about them upon their completion later on this year. But here are two that we were happy to be a part of.

 
TriMas Corporation’s Employee Benefits Kiosks
We provided kiosks for the TriMas Corporation which is headquartered in Bloomfield Hills, Michigan and employs approximately 4,000 employees at more than 50 facilities in 16 countries. It was no surprise then, that they were seeking an effective solution for their Benefits program, particularly for their employees with limited kiosk access.

 

TriMas Corp's Employee Center

TriMas Corp’s Employee Health & Wellness Resource Center

The six (6) customized X7 kiosks are used to provide online health management programs along with other employee services with two additional units which will also be included as part of their Employee Health and Wellness Resource Center. The kiosks allow employees to make benefit elections and view important benefit documents, review online health plan resources, including claims and Explanation of Benefits documents, compare medical plan and prescription drugs costs and look up participating providers, as well as many other human resource services.

 

Education Service Center, Region 20
We provided six (6) customized kiosks for the Education Service Center, Region 20, a non-regulatory agency with a collaborative and supportive relationship with the school districts that provides the learning community with high quality, cost effective products and services. The Center is one of 20 regional education service agencies within Texas which assist school districts in improving student performance and increasing the efficiency and effectiveness of school operations.

 

Kiosks at ESC20

Kiosks at ESC20

The Center was looking for a solution that would offer their clients online access, but one which would provide a more efficient, faster way for workshop participants to review emails and register. The kiosks provide a more effective alternative to the computers which were used in the past, because they don’t encourage longer usage times. It means that there are now fewer clients missing important information provided in class sessions and increase in the overall number of clients being served.

 

OEM Solutions

Automated Vending Kiosk

Automated Vending Kiosk

We also expanded our product line to provide a more extensive range of OEM solutions in cluding automated retail. Some of our projects included Automated Vending Kiosks for an online hair and skin care retail business to extend their reach by providing physical retail touchpoints. The kiosks were outfitted with a customized touchscreen interface allowing users to select the products they wish to purchase, just as they would online. A merchandise window was also included to provide an attractive display of the products. The units will be available at high-traffic indoor shopping malls.

 

Locker Unit

Locker Unit

We designed a customized locker unit for a medical center to better manage the use of the center’s vehicle fleet. The kiosks will be able to scan IDs, track mileage and other maintenance requirements. These will be used as prompts to open the individual lockers and will be accessed by employees that operate the company vehicles.

 

There are many more customized units we have and continue to design. We can’t review every project, but we definitely kept busy with the many we had for the year. This year is proving to be no different, as we have already hit the proverbially ‘ground’ running, starting with the launch of our OEM Solutions website, something we think is important to showcase as we continue to expand our product line.

 
This is only the beginning…Literally and figuratively…So make sure the laces on your sneakers are tied, as we have, and join us for a year that we’re sure will keep us moving sometimes at a jog and sometimes at a sprint, but steadily forward. Look out for the great things in store, all of which we will be happy to review with you again this time next year.

Self-Service Kiosks: A Valuable Human Resource Management Tool

We often hear about the fear of manual functions or services, traditionally performed by individuals, becoming redundant with the introduction of technological advances, including robots and self-service applications. One may wonder if this is truly a reality or just something akin to a conspiracy theory.

Recent developments in the quick service and fast casual restaurant (QSR) industry have not done much to allay these fears; with fast food giant, McDonald’s joining the ranks of Panera and others with the rollout of self-service kiosks. An article on bizjournals.com asked a similar question: Restaurants welcoming tablets, kiosks – will it cost jobs?. It was also a topic we covered last year in our blog: Will Self-Service Kiosks Eventually Replace Humans?. In our blog, we concluded with the paragraph:

As Martin Smith, Professor of Robotics at University of Middlesex, so aptly puts it in Ms. Williams’ article, “Though many fear their jobs will be taken over by machines, it is more likely that robots will be used as assistants, and the future workforce could have the benefit of avoiding hazardous and repetitive tasks rather than suffer mass redundancies.”

A great example of this is the increased use of human resource kiosks to assist in the effective management of employees and their data. These kiosks are not intended to replace the human resource function, but to assist in providing better access to and management of employees. The kiosks are usually used to provide some or all of the following:
• Company information and employee data
• Training Center
• Job Application Center
• Compliance with employment laws

The most common use of human resource kiosks is to provide employees with important and current information. It may include updates about what is happening with the company especially matters that may impact employees or their jobs. This information can be disseminated via the company intranet that can be securely accessed at the kiosk.
The kiosks also allow access to administrative forms including:
• Leave requests
• Employee manuals
• Insurance forms
• Benefits applications
• Stationery and equipment requests
• Non-urgent service requests
• Salary inquiries

Customize X7E HR Kiosk

Customized X7E HR Kiosk

It eliminates the need to have human resource employees dedicated to providing this information; instead these staff members can focus on more complex HR functions. Completion of these forms at the kiosk also ensures that employee information is always electronically updated and accessible. A great example of the use of human resource kiosks can be seen here.

It is also very important to remember that these kiosks which can be built to ensure durability, can be placed at any location, including factories and warehouses. It ensures that employees that are usually unconnected, due to the nature of their jobs and locations can also easily access information.

TriMas Corp's Employee Center

TriMas Corp’s Employee Health & Wellness Center

It is a great way to keep these workers up-to-date with their online training requirements as online modules can also be provided at the kiosk. Employees can register for traditional training classes, as well, by accessing the schedules, times and locations of training sessions that are most convenient for them to attend. It is something that is often overlooked by businesses that usually provide this information via emails which are not accessible to employees without computer workstations or via office notice boards which can easily be bypassed or overlooked. We recently completed a project to provide kiosks for a company’s Employee Health and Wellness Resource Center. Read more about it here.

Another great benefit of human resource kiosks is that although traditionally used internally for current employees, they can also provide a more efficient way to accept job applications. These applications can then be accessed online by the human resource department and stored electronically, eliminating the need for excess paperwork and storage. The kiosks can also provide information about the company or current events to potential candidates, with the use of optional overhead screens.

Human Resource departments require precise processes and systems and by law must ensure the confidentiality of employee or job applicants’ information. Kiosks allow them to provide secure, guided and self-service access of HR services to current and potential employees.

The availability of HR Guidelines as well as information related to labor laws, unions, safety, insurance and taxes at the kiosks, automatically ensures that companies are complying with employment laws and standards by informing employees of their individual benefits and rights. It’s one of the many benefits that human resource kiosks provide. But let us not forget that they also increase the productivity levels of human resource staff, reduce costs, enhance recruitment and improve employee performance.