Category Archives: Healthcare kiosks

Driving BLUE to Orlando HIMSS 2017

Mike Masone - Sales Director, SlabbKiosks

Mike Masone – Sales Director, SlabbKiosks

This article was originally published on LinkedIn

BLUE CAR EFFECT – “the phenomenon by which you don’t notice how many blue cars are on the road until you buy a blue car yourself.

I felt a shift this year at HIMSS.

Instead of: “WOW AWESOME – how does it work”; I heard: “This is the way forward.” Even at our booth, we got a lot less “whats” and “whys” and more “hows” and “whens”.

The EMR silos are flattening – AllScripts and EPIC were further opening up their systems to third-party innovation. Meanwhile VMWare guest speakers were giving away simple security steps. Steps necessary to prevent you and your company from becoming one of the actors in their Tales of Security Failures . Lax data security policies and ‘normal’ human behavior present an open door for digital n’er do wells leading to much more than last years corn-crop the coming world of flattened silos.

Hertz CheckeredFlag Collection

Hertz CheckeredFlag Collection

Blue Cars – Everything is different in a new car. We have built our own blue car. Self Service Group provides tools to support the growth and maintenance of Self Service deployments, in any industry. 80% of our customers had the same two requirements for growth:

  • No CapEx
  • No new Employees

From this: 5 Year Kiosk Project Cost = (~30K SW Development & Integration) + [($10K Hardware) +(~$1K delivery & Install)+(9%/yr-warranty)]+(1 FTE/200 kiosks) or ($187-48 hour service call)

To this: 5 Year Kiosk Project Cost = $325/kiosk/month

Here’s to the Gas Pedal!

Modern Solution to a Classical Problem

Mike Masone - Sales Director, SlabbKiosks

Mike Masone –      VP of Sales, SlabbKiosks

This article was originally published on LinkedIn.

I’m excitedly preparing for my yearly trip to a very particular and peculiar trade show. Although walking through a foot of snow on my way to Sunny Orlando is reason enough to get excited, there is something more important warming away the Massachusetts Winter Blues – Progress. Real, imagined, measurable, soft, perceived, counterproductive, beneficial and vaporous PROGRESS. Feeling this Progress every year is important to offset the tendency to over-notice repetition and squash the suspicion that my colleagues and I are kicking at continually moving goalposts.

I work in several verticals and nowhere is this sentiment more common than Healthcare. Healthcare is at the same time charged and constrained…kind of there to make money but not too much, too quickly, or too dirtily. It is an environment that lends itself to frustration.

Titan - Myth of Sisyphus

Titan – Myth of Sisyphus

Appreciation for futility is hard-coded into Western thought as illustrated by the myth of Sisyphus. The cunning, wealthy and proud Sisyphus, king of Corinth proclaimed himself more clever than Zeus. Never a big fan of boasts against his supremacy Zeus cursed (or ‘tasked’ to you corporate folk) King Sisyphus with pushing/rolling/carrying a giant boulder to the top of a hill. Of course, whenever the boulder got close the to the top Zeus would unleash a Don Beebe Bolt to knock the rock out of Sisyphus’s grasp whereby it would roll down the hill thereby granting the wise king an opportunity to perfect his boulder rolling technique on the next futile ascent and giving Zeus a hearty laugh. Anyone who has worked in healthcare knows the feeling of being granted such ‘opportunities’ for perfection.

HIMSS serves as a counter-weight to that feeling that every day starts from Zero and that rocks don’t belong on the summit. People…regular ones like you, me, and Sisyphus have an opportunity to showcase what was, what is, what could be, and more importantly, what SHOULD be in the Healthcare Industry.

Healthcare is really the only vertical that nobody avoids entirely. However you look at it, politically or wherever you look at it, geographically healthcare isn’t perfect. Sometimes it appears to strive for imperfection just like the fallible persons it serves have a tendency to do.

The bright side is that every day, in every way it’s getting better and better. Me and the other HIMSS exhibitors collect the gains over 365 of those better days and show them to the world. That is exciting.

himss17

SlabbKiosks is very excited to be participating at HIMSS17 for yet another year. Come learn more about our healthcare solutions. Visit us at Booth #4794.

Our Year of Kiosks 2016

2017 has started off with such a blast, that again, we’ve found ourselves late with our traditional Our Year of Kiosks blog for yet another year. But I promise it is with good reason and you’ll see the recap in Our Year in Kiosks 2017 blog, when that time comes. (*wink, wink)

OEM site - usakiosks.com

OEM site – usakiosks.com

Last year also started off in a similar vein, with the launch of another kind – our site dedicated to showcasing our OEM solutions – usakiosks.com. The site was launched in January and features some of our customized kiosk units that were designed for clients in various industries including automated retail solutions, self-checkout solutions, healthcare solutions, locker systems and much more. The creation of the site was in response to a new industry trend which has seen an increase of automated vending kiosks used as engagement touchpoints that either complement a company’s physical locations or completely replaces them. It is a relatively new niche in the kiosk market space that doesn’t necessarily replace the traditional kiosk but offers a blend of both kiosk and vending machine components, resulting in larger, multi-functional units for businesses/industries that require such self-service solutions.

X11 - Medical Self-service and Payment Kiosk

X11 – Medical Self-service and Payment Kiosk

One of our OEM solutions was also showcased at one of the largest healthcare tradeshows – HIMSS. The event was held in our own backyard – Las Vegas and brought together more than 40,000 healthcare industry professionals to learn about and discuss health IT issues and view innovative solutions designed to transform healthcare. It was our first time exhibiting at the event and we were happy to share the experience with our partners Crane Payment Innovations (CPI), Patientway and CityBase. We were also excited to introduce a first-of-its-kind medical self-service and payment kiosk, the X11. This kiosk allows patients to register/check in for appointments as well as submit co-payments or pay for medical visits, all at one machine. It is a move away from the norm of a healthcare kiosk that only provides self-check in services.

 

IngenicoThe provision of easy-to-use, convenient payment facilities, seemed to be one of our themes for the year, as we became a member of Ingenico Group’s Unattended Partner Program, allowing us to offer our customers EMV-enabled unattended payment devices. The demand for EMV-enabled devices has and continues to increase as the deadline to ensure EMV compliant payment systems was October, 2015, making operators and businesses liable for fraudulent activity after that date. The Program was designed to facilitate integration among partners allowing them to offer turnkey unattended solutions for a wide variety of uses with secure EMV and NFC payment acceptance built in. It is a great ‘fit’ for our company as it provides unparalleled support, by making in-house engineering and support personnel available to our customers, while allowing us to offer our clients the latest payment methods, including Apple Pay and Android Pay.

Many of the initiatives we introduced throughout the year were all in an effort to provide a wide range of options and services to our clients. These initiatives could only be supported by dedicated and experienced staff and we realized with our growing client base that we also needed to expand our team. We were happy to welcome Rick Kobal and Ron Graves to the SlabbKiosks family.

Rick worked with one of the largest component suppliers for the industry for the past five years before joining SlabbKiosks and acquired an in-depth understanding of the industry’s dynamics Presentation1including changes in end user requirements that have inevitably propelled hardware development. He has and continues to prove to be a great asset to the sales team.

Ron has extensive sales experience, gained from working in this field for the past fifteen (15) years. He is also no stranger to the kiosk industry, having spent five (5) years working with Fortune 500 clients, as well as, local, state, and federal government agencies to assess, deploy and manage their various kiosk projects. This provided him with in-depth knowledge of technological advances and new trends within the industry and has made his move to SlabbKiosks a natural fit.

It was not a bad way to end the year and judging from how this year is starting, we’re looking forward to letting you know about many other milestones in the SlabbKiosks journey.

HIMSS Review Part 2 – Efficiency

Mike Masone - Sales Director, SlabbKiosks

Mike Masone – Sales Director, SlabbKiosks

This article was originally published on LinkedIn.

In the last post I covered some of the issues and advances in money and payments in healthcare.

Cost is perspective dependent – Your opinion or benefit from a healthcare spend is relative to your position in the healthcare system and society as a whole. His expenses are my income which is paid for by your taxes adding to ‘our’ economy that politicians and talking heads love to scream at everyone about. Whether you consider yourself a winner or loser depends on your perspective.

Efficiency is not perspective dependent – Either process is efficient or it is not. Building tools to make individual processes more efficient is at the core of what we do. More is done with less.

Efficiency benefits appear perspective-dependent – Everyone cheers efficiency when improving a process saves time and space, nobody likes to waste those and there are only winners when they are saved. When it comes to anything else, there will be positional losers. Some tasks are repetitive enough to be quantified and automated. Responsibility for that task is transferred to other participants in that process. Exceptions are still dealt with by experts, but by and large the exception to the process must be paid for or ‘earned’ by condition.

versusEfficiency eliminates positions not Individuals – Personal Computing eliminated the need for a dedicated secretarial pool. The 5XB eliminated the need for switchboard operators. Everyone reading this has benefited greatly from the elimination of those positions. However, survivor’s guilt is not necessary. The individuals leaving those highly skilled positions went on with their lives in most cases using the tools that rendered their old positions obsolete.

Efficiency at HIMSS – A small number of exhibitors at HIMSS did showcase some efficiency – increasing, position-eliminating technology that fit the model above. Incremental improvements to inefficient processes were all over the place. Being a seller not a buyer, I took a look and got on my way. I didn’t need to hear another pitch or see another show. I already had a front row seat to the best show at HIMSS. Over and over again I had the pleasure of seeing the look of slack-jawed awe as PatientWay’s VP of Sales, Shawn Grisim told real stories about paying customers and their experiences in implementing the PatientWay check-in solution. These conversations were all in the present tense referring to past and present installations. Not demo-ware, projections, or BS. Real stories from real implementations. Even to a casual observer the numbers are staggering:

  • 90% of all patients walking through the door are checking themselves in.
  • (250K visits) x (90% usage) x (5 minutes per check in*) => 18750 hours
  • Patients 65 and over represent the majority of users of this system.

Most visitors asked the obvious, “what about the people.” Shawn was able to slay the boogeyman right then and there. The individuals who had been performing these repetitive tasks have been moved to more dynamic roles within their organizations and were happier for it. The relief washing over the faces of these people was clear. There would be no HR nightmare, strike, or other such reaction in their future. Just a better way to serve their customers while keeping their operation efficient enough to remain open and profitable.

Efficient Check-In benefits the Individual, Provider, and the System – The check-in process is not billable. The perverse incentives that stifle much of the innovation in healthcare are not a factor when moving patients from their world into yours. Adding efficiency to this moving process benefits every participant in this system. PatientWay is the leader. When people ask me why I love what I do, this is the story that I tell them.

*National all-in average is 5 employee minutes per check-in.

HIMSS Review Part 1 aka Hey Isn’t Money Something Serious?

Mike Masone - Sales Director, SlabbKiosks

Mike Masone -Sales Director, SlabbKiosks

This article was originally published on LinkedIn.

I’ve had a full week to recover from the recent HIMSS 2016 conference. We made a lot of visitors to the booth uncomfortable because we talked about the two dirtiest things in healthcare MONEY and EFFICIENCY.

Today is MONEY.

Read this article…Welcome back.

Consumers generate 3.6 trillion dollars in healthcare expenses.
15% of the US working population have no access to ‘accounts.’
This means that at minimum over 500 billion dollars of care is being delivered to people with no ability to pay electronically.
We know these patients as customers. We service them in several other industries.

Members of this group are euphemistically referred to as the cash-preferred, working poor, un-banked, under-banked.
In reality they are the over-exploited, under-served, the marginalized.

They are well aware of this fact. They aren’t happy about it.
No matter what happens in November (TheHer, TheHair, or TheWayTooFair) neither the needs nor plight of this group will change significantly.
They will look at you as another data point in a repeating series of demeaning problems or a refreshing solution. Regardless of what you choose, they are coming through your door.
How they leave is up to you.

Here is a quick intro on how their finances typically work:

  1. Generate monthly expenses
  2. Work
  3. Get handed payment
  4. Convert handed payment to usable form (3-7% loss) – Cash Check, buy money orders with, reload prepaid card with cash
  5. Pay monthly expenses
  6. Generate non-monthly expense
  7. Pay non-monthly expense at time of service – cash or check
  8. Work more
  9. Repeat

To the rev-cycle people:

Where are you in this cycle? Where do you want to be?*
If you are taking counter payments, are your transactions with these folks really a net positive?
Counter transactions at utilities clock in at $6-12 per transaction.
This addresses the costs of employee time required for – greeting, lookup, average time of discussion, hand-offs and goodbyes typical in utility payments.
The issue with healthcare is that every payment is a discussion, a reschedule, a medication question, a something.
Your FTE cost may be lower but the time per transaction is likely higher.
With all of this in mind…is a counter payment – cash, check, or otherwise actually a net-positive for your organization?

mr profitsTo the medical people:

Physical MONEY is dirty, very dirty, tucked who-knows-where dirty. It isn’t the only offender – Pens and clipboards are grimy so are doorknobs…add money to the mix though and there is a perfect storm brewing for secondary infections.
Think of the process of reaching your hand into your pocket after touching the grimy stuff…did you sanitize your hand? Great! How about your pocket where you’ll soon be jamming your hand again? How about the last guy who was at the counter, placed his sweaty hand right where yours now sits?
It is enough to unleash the Howard Hughes in any of us.

Would you ever hold a dollar bill or handful of coins before touching a patient?*

MONEY as a tool is scary when you feel like you have no control over it….what will you do when you can’t pay your bill, how about your child’s?
Medicine or Rent? Is it ‘worth’ the money to get the care? Will it be fine? Will anyone see the scar, will it matter? Will you sacrifice your own health for something your family needs? Does your blood pressure go up? Do you feel even more helpless? Do you turn your fear to resentment and anger? How does your family react?
Do you carry this into your doctor? White-coat Hypertension has a name. What do we call this other thing?* Co-pay-co-morbidity, helplessness-hypertension, no-choice nausea?

What is the best way to understand, quantify, and address these concerns for healthcare?
We don’t bother…we don’t know…we probably can’t know with any certainty…if we did come up with an answer or insight it would at best be an egg
looking for a chicken, at worst a disease looking for a cure.

Instead we Try.

What we do know is how these same people react when companies make things a little easier.
Make it easy for people to pay, and they do.
Make it easy to promise to pay, and they will.
Nobody wants to be a deadbeat…especially not the working poor, they prove it every day by going to work when not working would get them a bigger check.
We have seen it repeatedly…..give these people a means to maintain their dignity and they will not disappoint you.
If they can’t pay, give them a way to plan to pay.
Offer them a deal or schedule, or a simple, shame-free way to sit and meet with someone to work through this most difficult and personal problem.
No matter who they are, patients are usually genuinely thankful for their care.
My guess is the perpetually marginalized are even more thankful. In no other part of their lives are they using the same services as the best off of us are.

What makes people seem ungrateful, unhappy, and angry is all of the crap** associated with the service.
Separate your people, staff and your corporate identity from the crap.
Why make a human employee be the bearer of bad news or the taker of money.
Why perpetuate an inherently adversarial condition.
Let a machine do it, let the machine be the bad guy, let the machine ask for payment, let the machine deny the request. Let the machine be confrontational all day long and not get a migraine or get burned out or snap.

Let your employees, smile, understand, correlate, and solve the problems; exercise their humanity with the human who needs their help.
Leave the money, confrontation, monotony and messaging to the machine. It is what they excel at, what we create them to do.

Of course there are always bad actors, patients, and customers, but if we let them inform policy or commercial decisions then we have given up and collectively decided to bury something important in all of us.
The something that makes us human the something that got us into healthcare …empathy…the care part.

*All questions are non-rhetorical. Please add to the discussion.
**Highly technical term understood by all.

You can message me privately if you would like me to edit / credit something I missed.

Commenting below is fine but keep it a-political there is plenty of ‘discourse’ available to anyone who wants it.

If you would like me to send you a report on the un-banked send me a note and I’ll forward it to you. There are some good reports out there.

Interestingly there is a gap between un-banked and cash-preferred…no perfect explanation, it is just there.

How Kiosks Make Our Daily Lives Easier – Part 1

Kiosks have been mentioned quite often in the news lately, from Quick Service Restaurants (QSRs) like Panera and McDonalds adopting the technology, to New York City’s conversion of their iconic phone booths to Wi-Fi Kiosks. These are just a few examples, but for a long time, interactive kiosks have been in use or could be found in many places we go to everyday and have been making our lives a lot easier; you just may not have realized.

 

An Information Kiosk providing internet services

An Information Kiosk providing internet services

One of the basic uses of kiosks is to provide information, whether about a company, a service, an event or location. Information kiosks can be used anywhere information needs to be disseminated, but many are used in museums, malls or lobbies. They can also be used to provide internet access or Wi-Fi to patrons or customers. They often take the form of interactive signage that utilize wayfinding applications. (We will discuss wayfinding kiosks in more detail in Part 2 of this blog). A great example is the information kiosks at Frankfurt airport that read boarding passes and direct passengers to where they need to be.

 

creative_1027 - Copy - Copy - Copy
Companies often use information kiosks to communicate with employees. These human resource kiosks, in addition to providing company information, give employees access to administrative forms such as leave requests, employee manuals, insurance information or even internal training sessions. They can also be used to access the company’s intranet. A great example of the use of human resource kiosks can be seen here.

 

The use of kiosks to provide human resource services can also be extended to job applicants as kiosks provide a convenient way to accept job applications. Prospective candidates can enter their information at kiosks placed at the company’s head office or in the case of retail, at the location with the job vacancy.

 
The popularity of kiosks is probably as a direct result of their self-service applications. In a world where time is precious and consumers are more ‘hands on’, many users prefer having the option of conducting business or paying for services via a machine. It is one of the reasons kiosks can be found in many retail locations.

 

A Loyalty Card Kiosk

A Loyalty Card Kiosk

Retail kiosks, which are often confused with Retail Merchandising units which can also be found at malls with novelty items for sale, are manned units and can be considered mini stores. The retail kiosks we are referring to are electronic units that can be used at stores to accept payments, issue gift/loyalty cards or provide a catalog of a store’s inventory, making it easier for customers to peruse available items and request out of stock items or additional models and colors that may be available at other store locations. It eliminates the need for them to drive to other branches, as orders can be delivered to the location of their choice. It also provides a great opportunity to collect customer data via surveys or purchase history to inform future marketing campaigns or offers.

 
These kiosks can also be used to offer additional services including payment of store credit cards or utility bills, sale updates and coupons or a gift registry. It often eliminates the need to have additional staff for these services and are conveniently accessible after store hours. Some of these services can provide operators with additional revenue through transaction/service fees.

 
Many of the retail self-service applications mentioned above, can be used in other industries including hospitality, healthcare, airports and airlines and restaurants. Hotels and airports use kiosks to provide a more efficient way of checking in, allowing travelers to avoid the frustration of long lines.

 

A Patient Registration kiosk

Patient Registration kiosk

Self-service check in has also now been extended to the healthcare industry to assist in patient management. Patients are now allowed to check in on arrival at a doctor’s office or medical facility allowing front desk staff to easily access their information while eliminating the need for excessive paperwork.

 

 

 

A Self-Service Checkout kiosk at a micro market location

A Self-Service Checkout kiosk at a micro market location

Self-service checkout kiosks, as mentioned in our opening paragraph, are also gaining popularity at restaurants. The goal is to make ‘fast’ food even faster by allowing customers to place their orders via a kiosk, ensuring they get exactly what they want on their order, without standing in line. It still remains to be seen if they truly provide a faster service, as orders still have to be fulfilled by servers which still leaves room for human error as well as variations in the speed of service.

 
Self-checkout kiosks are not only used for fast food, but also for food purchases at supermarkets and micro markets. Both allow customers to access goods and scan and pay for them at the kiosk. It eliminates the need to stand in line and in the case of micro markets, provides a healthy, quick lunch option for workers.

 
Kiosks provide many benefits to both the businesses that operate them, as well as to end users. Hence the reason they are so widely used. Some of the benefits of kiosks include:
• An enhanced customer service experience
• They facilitate the collection and management of customer data
• They provide value-added services
• They allow extended service beyond standard store hours
• They almost always provide a positive Return on Investment (ROI)
• They decrease wait times for customers
• They assist in reducing employee hiring and training costs
• They provide a great avenue for product marketing and company branding

 
These are just a few of the benefits of kiosks. We will continue to explore additional services available via kiosks for various industries in Part 2 of this blog.

 

 

Customized Kiosks and Healthcare

World Health Day 2015

World Health Day 2015

The World Health Day is an initiative sponsored by the World Health Organization (WHO) and is celebrated every year on 7 April and observed by all its Member States. It provides an opportunity to encourage global health awareness by focusing on a subject of major importance to global health every year.

 
This year focused on the promotion of food safety. In the past, attention has been placed on various health issues including blood pressure, aging and the effect of urbanization on health. We hope that in the near future, due to the increasing demand to the healthcare systems around the world and the high cost associated with providing treatment that focus may be given to providing a lower costing, more efficient healthcare system.

 
The answer may lie in more effective patient management. According to an article by Pranave Reddy, patient management includes the many logistical challenges face by healthcare providers and institutions on a daily basis such as, time management and record-keeping. Ideally, an effective patient management system would deal with patients from admission to discharge with the goal being to provide the most efficient and effective experience for the patient. It takes into consideration patient registration, the collection and storage of patient information, accurate claims and information exchange. Achieving this is not only beneficial to the patient but the doctors and health establishments providing these services, including more organized and accessible patient records.

 
At SlabbKiosks, we are committed to finding kiosk solutions that can achieve this and have partnered with PatientWay, a Canadian-based software solutions company that specializes in the development of emerging technologies for the healthcare industry. They operate on the premise that a patient’s active involvement in the registration and check-in process can increase patient and staff satisfaction while saving healthcare organizations time and money.

 

 

patientwayTheir solutions include streamlined patient access through web, kiosk and mobile applications using the following:

 

 
• PatientWay PreReg
Patients can schedule appointments and pre-register from their homes using a secure system. It eliminates the need for them to fill out any paperwork upon arrival for their appointment. It works seamlessly with PatientWay’s Reminder product.

 

 
• PatientWay Reminder
The PatientWay reminder system is automatically triggered once an appointment has been scheduled. It sends an automated voicemail, email, or instant message, reminding a patient of their appointment. It eliminates the need for the healthcare provider to make reminder calls and reduces the number of “no shows” which can cost healthcare providers time and money.

 

 

Customized Slabb X6 patient registration kiosk

Customized X6 check-in kiosk

• PatientWay Check-in Kiosk
Patients who are not pre-registered can do this on-site at the check-in kiosk when they arrive for their appointment. It reduces the amount of time patients have to wait, as it provides a quick and easy registration platform eliminating the need to speak with a clerk. The kiosks are multilingual and facilitate card payments, surveys and provide up-to-date patient information.

 

 

Slabb's X10 Wayfinding Kiosk used at a healthcare facility

X10 Wayfinding Kiosk 

• Wayfinding Display
PatientWay’s wayfinding kiosk adds another element to the patient management system by providing hospital and healthcare maps that assist patients in getting to their final destination. The wayfinding displays also provide information about locations outside of the hospital including restaurants, parking and hotels.

 

 

 

These systems provide many benefits for patients, including:
◦ Patient access to information and services 24/7
◦ Decreased wait times
◦ Value added services

 

 

Along with the following benefits for healthcare institutions:
◦ An updated customer database
◦ Customer feedback through online surveys
◦ Reduced staffing costs
◦ A positive Return on Investment (ROI)
◦ The opportunity to provide relevant information to patients via the wayfinding kiosk or an optional overhead screen on the check-in kiosk

 

 

For more information on PatientWay’s solutions, visit www.patientway.com and for information on our healthcare solutions click here.

 

 

Wayfinding: Interactive Signage

We can’t deny that digital signage plays a crucial role in product promotion. There is no better way to grab the attention of consumers than by installing a moving, flashing digital sign to advertise your product. This doesn’t mean that we should discard the traditional, ‘tried and true’ mediums, but studies have shown the great and lasting effect of digital signage on consumers.
A study conducted by SignAd Network found that “digital video in public venues reaches more Americans each month than online videos” (70% digital signage vs. 43% for online videos). Also the same study showed that “nearly 1 in 5 of those who have seen an ad via digital signage have made an unplanned purchase after seeing an item featured on a screen.” It’s no surprise then, that many have taken this effective advertising medium and utilized it in an alternative way to provide a new service – wayfinding or directional signage.

 

 

 

Slabb's X10 Wayfinding Kiosk used at a healthcare facility

Slabb’s X10 Wayfinding Kiosk used at a healthcare facility

Wayfinding, as its name suggests, is a solution that assists people in finding their way in public spaces by depicting clear directional guidelines to various destinations. Some wayfinding units also give additional information about the facility and even information about the location including city/town parking, landmarks, etc. It’s a great use of digital signage and its effectiveness has resulted in increased usage in various industries including healthcare, retail, for event and recreation venues such as concert halls, parks and stadiums. It can be used by a single business or cover several mulit-purpose buildings on one site such as on a university campus.
Some of the benefits include:
• Reduction in the time spent looking for a particular location
• Eliminates the cost of printing wayfinding maps every time an update is needed
• There is no deterioration as is common for traditional wayfinding static maps due to weather (if outdoors) or expected ‘wear and tear’
• Digital wayfinding allows information to be updated easily (information about construction, closures or rerouting can be given almost immediately)
• It provides a great branding opportunity for organizations, utilizing brand colours and logos
• It can provide additional information about the company, products and services, or general information about the weather or location-specific news, etc.
• It can provide relevant purchase information such as restaurant menus, venue seat layouts, wait times for a particular service or event
• Some units can also facilitate the printing of directions
These benefits have increased the use of digital wayfinding solutions by many organizations seeking to enhance their customer’s experience. It is just another way that digital signage has become an effective way to provide additional information and services to customers.
For more information on quality digital signage solutions, visit www.slabbkiosks.com. Slabb also works with PatientWay to provide specific solutions for the healthcare industry. Learn more.

Our Year of Kiosks

Every year brings a spate of resolutions, promises and hopes for the twelve months ahead. I think it’s a great opportunity to look back at the year that has passed – the highs, the lows and most importantly the lessons learned. It’s one of the best ways to move forward, learning from past mistakes and setting new goals.

 

 
Here at Slabb, Inc., we’re no different. So I’ve decided that for this blog, I will look back at some of our great moments from 2013 so that we can start out 2014 on a positive note. We’ll focus on four of our major projects for the year:

 

 
Clark County

Customized X6 Clark County Kiosk

Customized X6 Clark County Kiosk

In April, we provided customized kiosks, based on our X6 model that would assist in delivering an essential service to the County’s residents and visitors. The kiosks allow users to request certified copies of marriage certificates, thereby eliminating the need for these customers to engage county personnel for this repetitive task. There have been over 1,000 transactions completed at the kiosk, to date, saving over 350 hours of staff time. Due to the success of this pilot project, the County hopes to have additional kiosks installed that can provide similar services.

 

 

 

 

 

 

 

 

SHRM 2013 with Avanti Markets

Avanti Markets Booth at SHRM 2013

Avanti Markets Booth at SHRM 2013

We continued to work with Avanti Markets, one of the leaders in the micro-market industry, and joined them at the Society for Human Resource Management’s Annual Conference and Exposition, held in Chicago, Illinois in June. Avanti Markets showcased one of several models of its self-checkout, unmanned kiosk systems at the conference, which included our X6 kiosk model. The booth received a lot of traffic at the event, not only because of its promotional wheel that gave participants a chance at winning great prizes, but because of the many HR executives wanting to learn more about the product, as well as those that wanted to share their experiences of having Avanti Market’s micro-market solutions at their own workplace. It was a truly successful event.

 

 

 

 

 

Arkansas Department of Community Corrections

Arkansas Department of Corrections Customized Slabb X6 kiosk

Arkansas Department of Corrections Customized Slabb X6 kiosk

July saw the installation of customized X6 kiosks to forty one (41) offices of the Arkansas Department of Community Corrections. The interactive, self-service kiosks are located at probation offices throughout the state and are being utilized by selected minimum risk clients to check in with their probation officers at stipulated times throughout their supervision. We partnered with Marquis Software on this project to provide the specialized interface which would facilitate payments to the Information Network of Arkansas (INA) as well as the software which would enable the recognition of the user’s fingerprint and capture their signature and photo.

 

 

 

 

 

 

 

 

St. Joseph’s Pilot Project with PatientWay

Customized Slabb X6 patient registration kiosk

Customized Slabb X6 patient registration kiosk

Throughout the year, we continued working with PatientWay ,a provider of emerging technologies for the healthcare system, utilizing our hardware to support their self-registration and way finding solutions. In October, a self-registration kiosk was installed at the heart failure clinic of the St. Joseph’s Ambulatory Care Centre. The kiosk, based on our X6 model, provides a more efficient registration process through an intuitive, check-in process for patients. This has resulted in shorter wait times, not to mention satisfied patients. We look forward to additional projects with PatientWay for 2014.

 

 

 

 

 

 

 

 

 

 

 

IT Solutions

Customized X6 Payment Kiosk

Customized X6 Bill Payment Kiosk

We ended the year on a great note with our reseller based in Mexico, IT Solutions, by providing over 80 customized X6 kiosk units to the corporation that controls the largest television network in Mexico. The software for the units was provided by IT Solutions and will facilitate the receipt of payments from over 3 million subscribers. It is the first such venture in Mexico that will ultimately change the way the cable industry serves its customers. This was the second phase of the project which began with two pilot runs in specific areas of the country over a month long period, the success of which prompted the corporate wide rollout. Additional kiosks will also be deployed this year.

 

 

 

 

 

 

 

 

It’s definitely a wonderful way to start the year and we hope it reflects a trend that will continue throughout 2014. Our positives are only possible because of our great clients and we take this opportunity to thank them for their business and look forward to the new relationships that will be developed in the future. Happy 2014!

Healthcare Solutions Developed with the Patient in Mind

When most people think about the kiosk industry’s healthcare solutions, they either think of the traditional kiosks that can give you a blood pressure reading, found at almost every neighborhood pharmacy, or they imagine a kiosk of the future, that can act as a stand in for a doctor, where symptoms are inputted and possible diagnoses are given, along with a relevant prescription.

 
There are kiosks that are being developed to do some of the latter, and there are more and more articles appearing about them such as, Too few primary care providers? Med-mail, videoconferencing kiosks, and web portals to the rescue by Andrew Litt, M.D. The kiosks actually don’t give a diagnosis, but a licensed physician can, via video chat, along with the help of an on-hand medical assistant.

 
But there’s another area of healthcare that could be greatly improved through the use of kiosks – patient management. It can be argued that the underlying premise of patient management is to provide answers and implement solutions to the question – “How can a patient’s experience of the healthcare system be improved?” As a result, any solutions developed should be based on the patient’s well-being, comfort and convenience.

 
Often as new patients, we find ourselves filling out what seems like numerous piles of paperwork before we can actually see the doctor. Or waiting for hours due to emergencies, or appointment delays. Suppose this could all be eliminated? Is it possible to have a totally efficient patient management system? I don’t have the answer, but there are certainly solutions that can be developed that can greatly assist the process. Some kiosk software solutions address these issues, along with others and include pre-registration (at home), on-site registration and wayfinding solutions. All facilitate a more efficient patient experience.

 
Slabb is always looking for solutions that can enhance our hardware offering. It was one of the reasons why, in developing our healthcare kiosk line, we partnered with PatientWay, a Canadian-based software solutions company that specializes in the development of emerging technologies for the healthcare industry. They believe that patients’ active involvement in the registration and check-in process can increase patient and staff satisfaction while saving healthcare organizations time and money.

 
They provide streamlined patient access through web, kiosk and mobile applications using the following products:

 
PatientWay PreReg
This always patients to schedule appointments and pre-register from their homes using a secure system. It eliminates the need for them to fill out any paperwork when they arrive for their appointment and works seamlessly with PatientWay’s Reminder product.

 

 

 

PatientWay Reminder
Once an appointment has been scheduled, PatientWay’s reminder system is automatically triggered and sends an automated voicemail, email, or instant message, reminding a patient of their appointment. It eliminates the need for the healthcare provider to make reminder calls and reduces the number of “no shows” which can cost healthcare providers time and money.

 

 

 

Slabb's X2 is the desktop model that is sometimes used for healthcare solutions

Slabb’s X2 desktop

Slabb's X6 is also a common kiosk model used in the healthcare industryPatientWay Check-in Kiosk
The check-in kiosk allows patients who haven’t pre-registered, to register on-site when they arrive for their appointment. It reduces the amount of time patients have to wait, as it provides a quick and easy registration platform eliminating the need to speak with a clerk. The kiosks are multilingual and facilitate card payments, surveys and provide up-to-date patient information.

 

 

 

 

 

 

Slabb’s Wayfinding Kiosk

Wayfinding Display
PatientWay’s wayfinding kiosk adds another element to the patient management system by providing hospital and healthcare maps that assist patients in getting to their final destination. The wayfinding displays also provide information about locations outside of the hospital including restaurants, parking and hotels.

 

 

 

 

 

 

 

 

 

 

 

 

These systems have all been developed to assist both patients and healthcare facilitates to better manage their time and improve the overall patient experience. Their benefits include:

 

 

 

◦ Patient access to information and services 24/7
◦ Decreased wait times
◦ Value added services
◦ Updated customer database
◦ Customer feedback through online surveys
◦ Reduced staffing costs
◦ A positive ROI for healthcare providers
◦ They provide an excellent branding and advertising opportunity

 

 

 

For more information on PatientWay’s solutions, visit www.patientway.comand for information on Slabb’s hardware click here.