The World Health Day is an initiative sponsored by the World Health Organization (WHO) and is celebrated every year on 7 April and observed by all its Member States. It provides an opportunity to encourage global health awareness by focusing on a subject of major importance to global health every year.
This year focused on the promotion of food safety. In the past, attention has been placed on various health issues including blood pressure, aging and the effect of urbanization on health. We hope that in the near future, due to the increasing demand to the healthcare systems around the world and the high cost associated with providing treatment that focus may be given to providing a lower costing, more efficient healthcare system.
The answer may lie in more effective patient management. According to an article by Pranave Reddy, patient management includes the many logistical challenges face by healthcare providers and institutions on a daily basis such as, time management and record-keeping. Ideally, an effective patient management system would deal with patients from admission to discharge with the goal being to provide the most efficient and effective experience for the patient. It takes into consideration patient registration, the collection and storage of patient information, accurate claims and information exchange. Achieving this is not only beneficial to the patient but the doctors and health establishments providing these services, including more organized and accessible patient records.
At SlabbKiosks, we are committed to finding kiosk solutions that can achieve this and have partnered with PatientWay, a Canadian-based software solutions company that specializes in the development of emerging technologies for the healthcare industry. They operate on the premise that a patient’s active involvement in the registration and check-in process can increase patient and staff satisfaction while saving healthcare organizations time and money.
Their solutions include streamlined patient access through web, kiosk and mobile applications using the following:
• PatientWay PreReg
Patients can schedule appointments and pre-register from their homes using a secure system. It eliminates the need for them to fill out any paperwork upon arrival for their appointment. It works seamlessly with PatientWay’s Reminder product.
• PatientWay Reminder
The PatientWay reminder system is automatically triggered once an appointment has been scheduled. It sends an automated voicemail, email, or instant message, reminding a patient of their appointment. It eliminates the need for the healthcare provider to make reminder calls and reduces the number of “no shows” which can cost healthcare providers time and money.
• PatientWay Check-in Kiosk
Patients who are not pre-registered can do this on-site at the check-in kiosk when they arrive for their appointment. It reduces the amount of time patients have to wait, as it provides a quick and easy registration platform eliminating the need to speak with a clerk. The kiosks are multilingual and facilitate card payments, surveys and provide up-to-date patient information.
• Wayfinding Display
PatientWay’s wayfinding kiosk adds another element to the patient management system by providing hospital and healthcare maps that assist patients in getting to their final destination. The wayfinding displays also provide information about locations outside of the hospital including restaurants, parking and hotels.
These systems provide many benefits for patients, including:
◦ Patient access to information and services 24/7
◦ Decreased wait times
◦ Value added services
Along with the following benefits for healthcare institutions:
◦ An updated customer database
◦ Customer feedback through online surveys
◦ Reduced staffing costs
◦ A positive Return on Investment (ROI)
◦ The opportunity to provide relevant information to patients via the wayfinding kiosk or an optional overhead screen on the check-in kiosk