Quality interactive kiosk design engages consumers like no other advertising medium. Unlike posters, print ads or television or radio spots, interactive kiosks are actually present when and where people go to shop. Through interactive kiosks, consumers can learn about your product or service just feet away from the nearest point of purchase. Businesses can take advantage of this opportunity by including short surveys to learn about their customers thereby expanding their customer database or promote additional products using reminders throughout the kiosk check-out process.
What are interactive kiosks?
Interactive kiosks are user-friendly computer devices placed in public areas that enable access to a company’s products and/or services through the use of self-service applications. Kiosks are typically placed in high traffic areas such as airports, retail centers, educational facilities or in an office setting and can be semi- or fully-customized to perform specific tasks.
The basic components of an interactive kiosk include a screen/monitor and a computer that enables the input of data via devices such as a touchscreen or keyboard. They are usually customized based on the services they provide. Many companies often utilize kiosks to provide services that include, but are not limited to:
• Participation in loyalty programs
• Hotel and airport check-in systems
• Internet access for surfing the web or checking emails
• Financial services including bill/loan payment and prepaid credit card services
• Application centers for financial and human resource services
Benefits of interactive kiosks
Some of the major advantages of interactive kiosks include:
• Decreased customer wait times
• 24 hour, unmanned services, if required
• Reduced operating costs
• Improved employee efficiency, if done correctly
• Continuous updated information to customers
• Continuous updated customer data
• Potential for increased market reach
• An opportunity to advertise products and services, depending on the kiosk model
To reap the full benefits of interactive kiosks, your company needs an interactive kiosk designer with years of experience in the interactive kiosk design industry.
A lot has changed since we first entered the kiosk market in 2002, selling our first kiosks through a black and white website called AffordableKiosks.com. Years of experience have enabled us to understand the industry and the importance of producing a product that is easy to use by customers as well as providing an effective sales tool that will ensure a high Return on Investment (ROI) for the companies using them.
Where Slabb differentiates itself from its competition in the field of interactive kiosk design, is in our ability to attend to all three of the vital components required to create a modern interactive kiosk: hardware, software and post-production.
Hardware is typically the most expensive aspect of the interactive kiosk design process. We work with our clients to decorate and brand their kiosks, and then outfit them with the peripherals needed/required (monitors, input devices, etc.).
When it comes to software selection, in many cases, clients can simply use off-the-shelf solutions. There are over thirty (30) recognized kiosk software vendors currently involved in the global interactive kiosk design market and we work with many of them to provide a range of custom software solutions for our clients.
The post-production phase of any interactive kiosk design project consists of finding appropriate installation sites for interactive kiosks, installing the kiosks on those sites, and then performing maintenance on the kiosks on an ongoing basis. In smaller interactive kiosk design efforts, it is standard for clients to handle these duties on their own, but we will assist with larger, more complex post-production deployment.
Slabb is an expert practitioner of interactive kiosk design, based in Las Vegas, Nevada. For more information, visit www.slabbkiosks.com, or call +1 702 208 9212.