Monthly Archives: July 2013

A History of Interactive Kiosk Design

Quality interactive kiosk design engages consumers like no other advertising medium. Unlike posters, print ads or television or radio spots, interactive kiosks are actually present when and where people go to shop. Through interactive kiosks, consumers can learn about your product or service just feet away from the nearest point of purchase. Businesses can take advantage of this opportunity by including short surveys to learn about their customers thereby expanding their customer database or promote additional products using reminders throughout the kiosk check-out process.

 

What are interactive kiosks?

 

Interactive kiosks are user-friendly computer devices placed in public areas that enable access to a company’s products and/or services through the use of self-service applications. Kiosks are typically placed in high traffic areas such as airports, retail centers, educational facilities or in an office setting and can be semi- or fully-customized to perform specific tasks.

 

The basic components of an interactive kiosk include a screen/monitor and a computer that enables the input of data via devices such as a touchscreen or keyboard. They are usually customized based on the services they provide. Many companies often utilize kiosks to provide services that include, but are not limited to:
• Participation in loyalty programs
• Hotel and airport check-in systems
• Internet access for surfing the web or checking emails
• Financial services including bill/loan payment and prepaid credit card services
• Application centers for financial and human resource services

 
Benefits of interactive kiosks

 

Some of the major advantages of interactive kiosks include:
• Decreased customer wait times
• 24 hour, unmanned services, if required
• Reduced operating costs
• Improved employee efficiency, if done correctly
• Continuous updated information to customers
• Continuous updated customer data
• Potential for increased market reach
• An opportunity to advertise products and services, depending on the kiosk model

 

To reap the full benefits of interactive kiosks, your company needs an interactive kiosk designer with years of experience in the interactive kiosk design industry.

 

A lot has changed since we first entered the kiosk market in 2002, selling our first kiosks through a black and white website called AffordableKiosks.com. Years of experience have enabled us to understand the industry and the importance of producing a product that is easy to use by customers as well as providing an effective sales tool that will ensure a high Return on Investment (ROI) for the companies using them.

 

One of Slabb's interactive (touchscreen) kiosks

One of Slabb’s interactive (touchscreen) kiosks

Where Slabb differentiates itself from its competition in the field of interactive kiosk design, is in our ability to attend to all three of the vital components required to create a modern interactive kiosk: hardware, software and post-production.

 

Hardware is typically the most expensive aspect of the interactive kiosk design process. We work with our clients to decorate and brand their kiosks, and then outfit them with the peripherals needed/required (monitors, input devices, etc.).

 

When it comes to software selection, in many cases, clients can simply use off-the-shelf solutions. There are over thirty (30) recognized kiosk software vendors currently involved in the global interactive kiosk design market and we work with many of them to provide a range of custom software solutions for our clients.

 

The post-production phase of any interactive kiosk design project consists of finding appropriate installation sites for interactive kiosks, installing the kiosks on those sites, and then performing maintenance on the kiosks on an ongoing basis. In smaller interactive kiosk design efforts, it is standard for clients to handle these duties on their own, but we will assist with larger, more complex post-production deployment.

 

Slabb is an expert practitioner of interactive kiosk design, based in Las Vegas, Nevada. For more information, visit www.slabbkiosks.com, or call +1 702 208 9212.

If it’s about convenience, self-service kiosks are the answer

A company should offer a good product, great customer service, exceptional after-sales service and options to attract customers. But even with all of this, is the deciding factor when purchasing a product all about convenience?

 
We may know what product we want, if not, we will look at various options. It is great when the salesperson we communicate with is knowledgeable and helpful. It’s also a plus if there’s a warranty on the product and the assurance that having the product maintained and repaired can be done when needed. But suppose we get all of this at the store, we have our much needed product in hand and look up only to face a meandering line. Just think of the angst you experience at Thanksgiving and Christmas when you’re faced with those lines. It can also be like this if the store or product is popular. (Remember Tickle Me Elmo some years ago? Or have you ever attempted to purchase the latest iPhone on its release date? ). Would facing this, ultimately change your decision about getting the product? For some people, it wouldn’t.

 
I think for me it would. I have three children, two under the age of four and my time is literally never my own. There are so many options and alternatives now that a long line is definitely a deterrent for me. It is even more infuriating when there are several check-out counters but there are only one or two being manned. I often wonder why businesses do this when they can choose the alternative of providing a self-service method such as an interactive kiosk. Think of how much easier flying is when you check-in beforehand or you avoid the lines by going straight to the check-in kiosk.

 
Some may argue that it may seem impersonal and limit a company’s ability to create a lasting relationship with a customer. Could it also be a missed sales opportunity to promote the benefits of additional products at the check-out line? A case to go with your phone? Or a scarf on sale that would go brilliantly with your outfit?”

 
I beg to differ. There have been so many times when things are just so busy the salesperson forgets to even try to sell a pack of gum, far less for anything else. Besides which, I would always return to a store that considers my time, and makes my shopping experience easier. On that account, being less harassed by the sales experience, I would even take the time to answer a quick survey at the kiosk, or entertain add-ons to my purchase if offered as part of the self-service check-out process. Which by the way, the computer will never forget to ask.

 
Interactive kiosks are the machinery of choice when it comes to giving the public as many options as possible when conducting transactions. We used to be limited to Automatic Teller Machines (ATMs), but now self-service kiosks are everywhere, from banks to supermarkets, to every type of retail location where transactions take place.

 
Companies can choose this as an option to give their customers a higher level of service and watch customer loyalty increase along with their customer base. These days, the more convenience a company offers, the higher the degree of customer satisfaction they’ll enjoy. Depending on your industry, you can choose outdoor models, freestanding, desktop or wall-mounted self-service kiosks that offer superior convenience and serve a variety of needs.

 
Consumers have become comfortable with less contact with customer service representatives, and more contact with self-service options when transacting business. From banking transactions, to other types of payments, and even ticketing for concerts and airfare, consumers are more than willing to engage technology as long as it is user-friendly. The more technology companies embrace the happier they’ll make their customers, increasing loyalty and their bottom line. Offering the utmost in convenience wherever possible is the key to the future of commerce.

 
It’s important for companies to choose the right kiosk provider that can understand their needs, not to mention service and support for the unit. A company with experience, that will ensure that every element of programming and maintenance will be taken care of with the utmost care and precision, as well as ease-of-use for both customers and employees. A kiosk provider should offer custom solutions with both hardware and software to ensure smooth operation at all times.

 
Slabb, Inc. can provide these services and so much more. Click here for more information on how they can help you increase sales.

The Halo Effect created by interactive, self-service kiosks

By Mike Masone

The Halo Effect has been getting a lot of play in the past few years (see iPod, Apple -> iAnything, Apple. That endless source of Truthy information, Wikipdedia, defines the halo effect as:
“The halo effect is a cognitive bias whereby the perception of one trait (i.e. a characteristic of a person or object) is influenced by the perception of another trait (or several traits) of that person or object. An example would be judging a good-looking person as more intelligent.”
What could this possibly have to do with kiosks? A quality self-service, interactive kiosk can have a halo effect. Sleek, convenient, not having to stand in line, yet having all the information you need at your fingertips. The effect – your company will be perceived as sleek, an organization that values its customers and puts their needs first, thinking of their convenience and time.
Let’s look at the alternative…Bad interface, snippy staff, unattractive layout, stale products…Your company will be perceived likewise.

 

The halo effect is important and can be used to a certain extent to offset some shortcomings by presenting your client with the perception of your company as sleek, attractive and responsive. Now, you can either go out and hire a staff of sleek, attractive and responsive people or you can deploy sleek, attractive and responsive kiosks where they are needed, to offset some of your company’s more devilish shortcomings.

 

For more information on some of Slabb’s Solutions visit www.slabbkiosks.com

The Importance of High-Quality Components in a Customized Kiosk

A customized kiosk solution allows companies to offer tailor-made kiosks that best meet the needs of their customers. But it’s important to work with kiosk manufacturers, that can ensure quality and reliability by offering the best possible components.

 

Best-in-class kiosk manufacturers offer value-added resellers not only a range of hardware and software components tailored to segments such as retail, ticketing and banking, but also the knowledge to craft a customized turnkey solution, including back-end integration with banks and service providers. Their cost-effective kiosk screens, enclosures, coin-validators, printers, readers and other hardware and software components are mixed and matched, then personalized to specific bill payment applications. Their project management teams offer development solutions including business analysis, Return on Investment (ROI) calculations, field services, implementation, roll-out, financing and leasing. In addition, they address certification and project-specific software approvals that can include the use of XFS, Data Encryption Standard (DES) requirements and local smart-card, chip and PIN legislations, among others.

 

Hardware Considerations

 

Depending on the type of kiosk required, hardware can be as simple as a metal enclosure with a touchscreen monitor and standard PC. More complex kiosks include card readers, printers, telephone handsets, reinforced keyboards and pointing devices, and other specialized peripherals.

 

Best-in-class kiosk hardware components are characterized by speed, high volume, low cost, high quality, full quality control of process and supply chain, available support for all drivers and standard commodities that are easily available and replaced and supported for their lifetimes.

 

Attractive hardware design is important. Customers want an appealing, updated design that attracts users. Slabb provides modernized units — as well as allows customers to choose the colors on both low- and high-production runs — which also helps differentiate us from other manufacturers.

 

In addition, suppliers with the experience of manufacturing thousands of units will provide Value Add Resellers (VARs) with the lowest total cost and fastest return on investment.

 

Great Opportunities

 

 

One of Slabb's ticketing kiosks

One of Slabb’s ticketing kiosks

Slabb, along with our Value Add Resellers implemented both loyalty card and ticketing kiosks with great success. The kiosks were developed based on our customers’ needs, carefully adapted with hardware and software and attractive designs. The highly advanced software solutions further attracts customers because of the friendly user interface and sophisticated server-based kiosk administration capabilities.

 

While both the gift card and ticketing applications are rather new, it is clear that there are great opportunities to become the leading brand in our geographical market, as well as to develop an export version to satisfy growing international interest.
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Designer and Producer of Innovative Internet Access Kiosks

For many people, access to the internet has become something of an essential. We need to check our emails, check our flight times, look up an address or find a retailer. The distribution of news and current events online has encouraged many to abandon traditional newspapers or broadcasts and become more dependent on the internet as our primary news source. With so much dependency on the internet, it would be beneficial to many of us, who may not have access to a tablet or a smartphone, to be able to log on to public computers as we zip through the day.

 

Enter Slabb Inc., an internet access kiosk manufacturer that is bringing the internet to the

Slabb's X6 internet kiosk

Slabb’s X6 internet kiosk

people! Based in Nevada, Slabb Inc. designs and manufactures internet access kiosks for businesses that wish to make the internet accessible to their patrons. Experts in public computing hardware and software, we have sold thousands of rugged, weather-resistant outdoor kiosks and tens of thousands of stylish, secure interior kiosks. The stainless-steel tubes, patented vandal-resistant locks and standard 19″ LCD screen make our internet access kiosks attractive additions to any business’ public areas.

 

Perfect for use in airports, doctor’s offices, tradeshows and hotel lobbies, a free-standing internet access kiosk is a valuable tool for patrons of any business. Each product offered by Slabb, Inc. is designed by specialized industrial designers skilled in designing ruggedized hardware which will stand up to indelicate use in public environments. Imagine the convenience of being able to access the internet on your way through the hotel lobby in order to confirm your outgoing flight; picture an internet access kiosk at a point of interest in a big city that enables you to find maps and retailers in the local area. Out of cell phone range? Quickly check your email at an internet access kiosk in a coffee shop. The advantages of being able to quickly connect to the online world are endless.

 

Internet access kiosks can even be custom-designed for hardware as well as software. Colors, styles, software applications, ruggedized keyboards and trackballs, touch screen overlays, display screens, logo applications – the Slabb, Inc. design and project management teams are prepared to meet any requirements for an internet access kiosk. We even offer optional extras such as a travel case, brochure holders, insert card readers and wireless kits.

 

With nearly ten years of experience in the industry, Slabb, Inc. has become a leading provider of internet access kiosks around the world. We have long recognized that by focusing on innovation and affordability, we are able to offer reasonably priced, state-of-the-art products. Part of the value that Slabb Inc. presents is in the form of our customer support and service. Slabb Inc.’s Software, Services and Custom Divisions work together to design, develop, manufacture, install and support internet access kiosks that exceed client expectations. The more people come to depend on the internet, the more access they must have.

 

For more information or to find out how to order an internet access kiosk, visit www.slabbkiosks.com.

Show Customers Your Business at its Best

Custom kiosks let your customers experience your hard work in the way it was meant to be seen. As technology continues to evolve it becomes increasingly important to keep pace with the latest innovations in sales and marketing. Slabb’s line of kiosks and software ensure that you’re able to do just that by giving your customers a proper representation of your business through cutting-edge technical products.

 
At Slabb, we provide every client with the ability to present their customers with an exceptional line of pre-made and custom kiosks. Our hardware options let you easily pick from a comprehensive range of standard models or create custom kiosks that are tailor-designed to fulfill your business’ unique needs. You can choose from any of our kiosks lines:

 

 

Slabb's Kiosks

Slabb’s Kiosks

• Freestanding, Wall-Mount and Desktop models (X-Series)
• Outdoor (O-Series)
• Low Cost (C-Series)
• Digital Signage or Wayfinding
We also provide the option of leasing or purchasing second hand units.

 
Once you have chosen the kiosk to suit your business’ needs then you can select the exact colouring, skin and finishing you like most. If one of our many pre-made models doesn’t suit your taste, Slabb can also assist you in creating a custom kiosk from the ground up. Visit our Custom Kiosk Design Studio to learn more or get started in creating your perfect kiosk today.

 
Slabb sells exceptional software that is designed with intuitive user interaction and owner flexibility in mind. Slabb Soft is able to create completely customized software (based on your business’ distinct requirements) or sell ‘out-of-the-box’ solutions that allow users to remotely manage kiosk activity, interface with transactional components, access control and system security, display system status and much more.

 
We are able to handle every aspect of your kiosk purchase, from the initial sale straight through to installation and support. Slabb’s technicians are highly experienced in their trade and promise to make your kiosk set-up experience completely painless. Our business provides essential services including installation, maintenance, custom design, project management, consultation, OEM manufacturing and leasing.

 
In 2002, Slabb’s first incarnation was launched as AffordableKiosks.com — a simple, black and white website that sold our company’s initial line of kiosks. By the beginning of 2005, Slabb had expanded drastically in order to supply its distribution markets with an ever-growing number of kiosk models and software options. Over the years, we have continued to work hard at bringing our clients the premier solutions in pre-made and custom kiosks, along with the operating systems required for optimum performance. Currently, Slabb has over 50 international resellers and a resume that boasts a client list of many globally renowned businesses including U.S. government institutions, casinos, colleges and universities.

 
Let Slabb’s custom kiosks and software options represent your company at its very best. In a fast-moving market you can’t afford to fall behind the competition. Our kiosk and software products ensure that you’re able to stand out in today’s industry and make a real mark.

 
For more information on Slabb and its custom kiosk manufacturing services, visit www.slabbkiosks.com.

The Evolution of the Computer Kiosk

The image of a computer kiosk may seem like a futuristic concept, when in fact it was invented in 1977. Of course, the computer kiosk has evolved into the modern self-service device that many companies and customers are becoming increasingly more familiar with, in the age of advanced technology and a growing need for information, convenience and efficiency.

 

Slabb's X5 indoor kiosk model

Slabb’s X5 indoor kiosk model

Essentially, a computer kiosk is an interactive terminal used to provide information through electronic methods. A computer kiosk can be built to function in a variety of ways, including, but not limited to:
• Pay bills
• Purchase merchandise
• Print tickets and digital photos
• Search the internet for information.
A computer kiosk can be found in almost any high foot traffic zone from airports, malls and parks. Governments use the computer kiosk to help unemployed citizens find work, airlines use them to check passengers in and out and businesses use them to facilitate bill payment or communicate company information. Computer kiosks are now even used in correctional facilities for bail payments.
Computer kiosks combine the classic vending machine, with the personal computer, creating an unmatched experience in obtaining information, buying goods, paying bills and printing receipts or contracts. Customers enjoy the experience of handling their own payments and purchases in an easy and quick transaction. Company owners are improving their services with more time to train staff and focus on their core business.
A Computer Kiosk for Any Business or Location
Typically a computer kiosk will come in three different varieties:
• indoor,
• outdoor
• wall and table mountable.

 

Slabb is one of the leading customized, interactive kiosk manufacturers. Our freestanding indoor computer kiosk model, the Slabb X is the most popular indoor computer kiosk. We have sold thousands of our kiosks globally. They are used for hundreds of applications in every type of industry, where a computer kiosk significantly improves business and customer service.
An outdoor computer kiosk can be used in conservation areas, to display maps and emergency information. The outdoor computer kiosk can be placed in amusement parks, train stations and drive through style locations for food or banking. An outdoor computer kiosk is built with the durability to survive any weather condition, year after year. A key feature of this model is vandal-resistant locks to protect the machine after hours and in the off-season.

 

Slabb's X2 Desktop or Wall Mountable kiosk model

Slabb’s X2 Desktop or Wall Mountable kiosk model

A wall or table mountable computer kiosk is used for digital signage, directories, information and maps. The benefit of a wall or table mountable computer kiosk is that the sleek design instantly increases the perceived value of a store, by giving the location a cutting-edge look. It is a very affordable model that can add to the layout of a retail space.

 

 

The Computer Kiosk is the Future
The impressive computer kiosk is rapidly making itself at home in all public profit and non-profit locations. The computer kiosk is improving business and enhancing the process of buying, selling and exchanging information. The computer kiosk is built to last and fortunately for their manufacturers, they are here to stay.
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Introducing a Self-Service Kiosk to your Business

If you have been thinking about implementing a self-service kiosk into your business plan, you are on the right track to improving the revenue of your company. The self-service kiosk is more common than ever and they continue to grow in popularity. Customers love the freedom of paying their bills, buying groceries and movie tickets at a self-service kiosk. Companies love this concept because it enables them to handle a higher volume of clientele, without having to hire and train additional employees. Basically, the self-service kiosk is a money-making tool that can be customized to suit any business model. After deciding to try a self-service kiosk in your business, the next step is to gather information on the process of selecting, installing and maintaining it and most importantly, selecting the right kiosk manufacturer.

 

Slabb X6 model, self-service kiosk

Slabb X6 model, self-service kiosk

The Three Components of a Self-Service Kiosk

Thinking about adding a self-service kiosk to your company is a fantastic way to grow your business. Before jumping into the selection process, you should acquire as much information as possible on how a self-service kiosk works and how to choose the best option for your business.

Hardware

The hardware is the machine itself. The self-service kiosk will come in indoor, outdoor and table or wall mountable models. Determine which best suits your business. An outdoor model will be hardy and vandal-proof, while a table mountable option will be sleek and eye-catching. Next, determine how complex your self-service kiosk will have to be. Will it require just a touch screen, or will you need a card reader and printers?

Software

If you are in a business which is similar to others who also use self-service kiosks, there may be off-the-shelf software programs which can be provided by the kiosk manufacturer. Self-service software can also be custom designed for more unique and product/service-specific companies. The purpose of software is to display the kiosk instructions and company information in a format that would be most suitable for your customers. The goal is to provide a customer service experience that is just as simple or even easier and more efficient than interacting with staff. The software will also protect the PC’s operating system from unauthorized changes and interfaces with peripherals inside the kiosk, such as cards and printers.

Post Production

Post production services for a self-service kiosk will depend on the size of the project. Some services that may be required to implement your kiosk plan into a reality can include site acquisition, installation and on-site maintenance. Typically all of these services can be completed by the owner of a small self-service kiosk.

Where to Purchase a Self Service Kiosk?

Slabb’s customer support can answer any questions and help you to make the right choices when purchasing a self-service kiosk for your business. We are a full service company, including custom designing, consulting and project management. At Slabb, our experienced technical team will see your project from start to finish. Visit us at http://www.slabbkiosks.com

for more information.

The True Value of an Informational Kiosk

Many people are familiar with an informational kiosk. These public access computers are typically found in various locations and at events, where general information is required. Malls, parks, sports stadiums and trade shows use the informational kiosk to provide any type of information from: maps, trails, safety information, store directories and even seating plan layouts at concert theatres. The primary goal of the informational kiosk is to provide complete information for the location or event, while keeping the process simple.

Keyboard & Trackball of Slabb's X5 model

Keyboard & Trackball of Slabb’s X5 model

An informational kiosk can be beneficial to a business in terms of its marketing strategy. The informational kiosk is typically equipped with a trackball and keyboard. This enables the vendor to collect email addresses and phone numbers or to provide customers with the requested information that they may have signed up to receive. This prevails over the old fashioned method of obtaining a prospect’s contact details, by setting up a table or booth with representatives. Many potential customers find this approach invasive and are shown to provide more information, when it is on their own terms.

The informational kiosk also helps to provide safety information and maps at conservatories, national parks and ski lodges. The benefit of having an informational kiosk is that an outdoor model will be available to visitors under any circumstance. When a map providing safe slopes, trails or designated zones is vital to the liability of an organization, it is critical to have information readily available and easily accessible by visitors.

What Does a Kiosk Require to Work?

Aside from a prominent location and installation, all an informational kiosk will require is its software. The software for an informational kiosk can be custom-designed to provide the relevant information which will need to be delivered by the business or organization. A kiosk information company will provide the hardware and software, which will convey information quickly and concisely to get the business message across efficiently. Customized software for an informational kiosk, by a technical expert, is a must-have to make your informational kiosk plan a reality.

How to Order an Informational Kiosk for a Business or Organization

The ideal informational kiosk is available through Slabb, a global manufacturer in computerized interactive kiosks. Slabb’s informational kiosks are available in varying models, which can be customized for the needs of any organization or business. There are four basic types to choose from – the indoor freestanding (X5 or C5 series), the vandal-proof outdoor freestanding (O6 series) or the wall or table mountable (X4 series) informational kiosk.

Slabb's X5 Model

Slabb’s X5 Model

Slabb offers more than just the informational kiosk hardware. We are a full service access kiosk manufacturing company, with a wide range of services and support. We provide the informational kiosk, as well as the software and ongoing development. For more information, or to request a quote, visit us online at http://www.slabbkiosks.com

In with Recycled Interactive Kiosks, Out With Red Phone Boxes

Red Phone BoxesPhoto by Antoine Motte dit Falisse.

Leeds seems to be one of the first British towns to exchange the iconic red phone boxes for modern technology – recycled interactive kiosks with built in WiFi. The modern phone kiosks have a touch screen and allow users to leave video messages. They also allow multiple users to use free WiFi. In a decade when even most kids have mobile phones, free Internet access might come in handy rather than an old phone box where coins are required. Below is a short introduction to red phone boxes.

History Behind Red Phone Boxes

The red phone box (K1-K6) is often seen as an iconic symbol of Britain alongside Black Taxis, a cup of tea, James Bond and the Royal Family. The color red was chosen so they would be easy to spot even from a distance. The first models of red phone boxes were produced in the 1920’s and by 1980 over 73,000 red phone box kiosks were in existence throughout the United Kingdom.

British Telecom (BT), the successor to Post Office Telephones, began to replace many red phone boxes following the privatization of the company. Over 2,000 boxes were given a listed status, but most were sold off.

Old Red Phone Boxes VS New Interactive WiFi Kiosks

The recycled interactive kiosks in Leeds are built on the classic X6 phone boxes but with a twist. They are all blue instead of red. In one way, you could even call the recycled interactive kiosks green since they are all powered by solar energy. The innovative phone boxes will feature free WiFi. One of the main differences between the old phone boxes and new interactive kiosks is that you cannot actually go inside the boxes of the recycled kiosk version. They hold Aql’s network equipment (official site), allowing users to make phone calls via touch screen displays on the outside. The interactive screens allow users to leave video blogs, messages and share recent memories about the area where each box is located.

Are you looking for a new or recycled interactive kiosk? Contact Slabb, Inc. today and our dedicated consultants at +1 702 208 9212 (US customers), +44 1223 92 6035 (UK customers), +31 70 250 0155 (European customers) or +61 438 005 253 (Asian and Australian customers).

Bill payment kiosks are improving customer service.

Bill payment kiosks are improving customer service for businesses, worldwide.

tn_X6-Trans 5The bill payment kiosk is revolutionizing the way major corporations operate their daily transactions between customers. A bill payment kiosk is an intelligent access computer with hardware installed into retail outlets, allowing a “self-serve” approach for clients. This method of store-to-customer interaction is reducing lines, decreasing wait times and allows a business to train employees with the information necessary to improve customer service. This includes important service support such as conflict resolution and product knowledge. The bill payment kiosk is an advantageous installation to any prominent service-based corporation such as banks and cable companies.

Benefits of a Bill Payment Kiosk in Business:

Line Reduction

A long line up is a major deterrent to potential customers. A prospect that walks into a store and is faced with a long line will not likely wait to be informed of the company’s products and services. For current customers, long lines are frustrating, especially when the client has only come in to pay his/her bill. By installing a bill payment kiosk, the line up will be reduced, leaving only new prospects, customers purchasing new products or services or clients in need of support. Staff also benefit when lines are reduced as it allows them to focus and dedicate more time to each customer.

Thorough Staff Training Process

Cash handling and the associated process of paying a bill, can consume a lot of training time that could otherwise be devoted to focusing on core business values, such as conflict resolution and product training. After employees receive their basic cash handling training, the company can provide them with thorough induction about the company’s history, philosophy, mission, vision and values as well as detailed information on products and services that will assist them in providing consistent service to customers. Higher service levels will improve customers’ perception of the company as caring and client focused. A bill payment kiosk has the potential to enhance the overall way a business operates and how it is viewed by customers and prospects alike.

Increased Options for Customers

Options are everything in business and a bill payment kiosk adds options for customers. A client who knows they can pay their bill quickly, on their way to or from work, without lining up, or being delayed by trainee employees, will likely select the service based on having this alternative. The same customer may one day need the counter staff to discuss service upgrades, exchange or buy products and pay their bill at the same time. A bill payment kiosk adds the freedom of choice.

Any company can advertise a bill payment kiosk as a feature to their service. With the rise in ATM machines, self-serve fueling and grocery store check-outs, customers appreciate the ability to pay for their products and services in a fast and convenient method. A bill payment kiosk can improve business through increased efficiency and overall customer satisfaction.